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Agenda

The Household Credit agenda will provide water, energy and telco professionals the chance to drill down and solve issues specific to their industry, as well as benefit from the opportunity to discover how their industry peers are overcoming the common challenges.

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This is the agenda at a glance. For a full breakdown on the individual sessions including the complete speaker list please download the full agenda.

 

View the full agenda

 

AGENDA AT A GLANCE

 

08:15

Registration

 

09:00

Welcome from Credit Strategy

 

MAIN STAGE

 

09:10

Household consumer priorities and social vulnerability

 

EXTRA ENERGY

TELROCK

E.ON

 

 

09:50

 

Forming your customer contact strategy

 

TESCO MOBILE

INTELLIGENT ENVIRONMENTS

E.ON

 

10:30

 

A practical guide to achieving 'commercial compliance' throughout the customer journey

 

HUNTSWOOD

 

11.00

Morning break


ENERGY

 

11:00

Assessment of switching and customer retention

 

CAPITA

NPOWER

MONEYSUPERMARKET

CITIZENS ADVICE

 

11:35

SMART metering

 

CO-OPERATIVE ENERGY

SMART ENERGY GB

E.ON

TDX

 

12.05

Implementing OFGEM and CMA
investigation outcomes

 

12.40

Lunch


WATER

 

 

PR19 and the customer journey in 2017

 

CAPITA

SEVERN TRENT WATER

SOUTH EAST WATER

SUTTON AND EAST SURREY WATER

 

Open Water:
The customer journey and future market

 

NORTHUMBRIAN WATER

CONSUMER COUNCIL FOR WATER

WALLACETRANSFORM

WATERSCAN

 

Affordability and forbearance within the water industry

 

 


TELECOMS

 

 

Roundtable:
Future billing models


CUSTOMER SERVICE

 

 

13.40

Robotic Process Automation: Taking the robot out of the human

 

ARVATO

 

14:15

Identifying and engaging with vulnerable customers

 

CAPITA

UNITED UTILITIES

BRITISH GAS

OFGEM

NEA

CMC

 

14.50

Tackling Occupier debt and market transciency


DATA: COMPLIANCE AND OPERATIONAL EXCELLENCE

 

 

Fraud and theft

 

FIRST UTILITY

BRENT COUNCIL

 

What does GDPR mean for credit,
collections and customer interaction?

 

 

 

Data sharing between water,
energy and telecoms

15:25

Break

 

MAIN STAGE

 

15.45

Regulatory Panel: Conduct and codes of practice

 

CSA

16:20

Encouraging positive online discussions around debt

 

PURE PLANET

NPOWER

STANDING ON GIANTS

COVENTRY CAB

 

16.55

End of conference

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