The Household Credit agenda will provide water, energy and telco professionals the chance to drill down and solve issues specific to their industry, as well as benefit from the opportunity to discover how their industry peers are overcoming the common challenges.
This is the agenda at a glance. For a full breakdown on the individual sessions including the complete speaker list please download the full agenda.
AGENDA AT A GLANCE
Welcome from Credit Strategy
Regulatory Panel: Conduct and codes of practice
KEYNOTE - Household consumer priorities and social vulnerability
Forming your customer contact strategy
Assessment of switching and customer retention
Implementing OFGEM and CMA
PR19 and the customer journey in 2017
The customer journey and future market
Affordability and forbearance within the water industry
Future billing models
Tackling occupier debt and market transiency
Identifying and engaging with vulnerable
DATA: COMPLIANCE AND OPERATIONAL EXCELLENCE
Fraud and theft
What does GDPR mean for credit,
collections and customer interaction?
Data sharing between water,
energy and telecoms
Encouraging positive online discussions around debt
End of conference