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Agenda

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09.00: Opening address from Credit Strategy

09.10: Regulatory update

  • Discussing the extension of the senior manager’s regime
  • Update on FCA’s review of the HCST credit sector
    • Review of current accounts and overdrafts
    • Review of the payday loan price cap
  • Evaluation of the success of the regulatory sandbox

TBA

09.50: The impact of PSD2 on non-traditional lending and fintech

  • How the directive could drive disruption and fintech innovation over the next decade?
  • Access to a Bank’s customer account through APIs available to new entrants
  • Opportunities for non-traditional lenders to develop AISP services
    • Provide a platform where consumers can access all their financial accounts
    • Capture customer data
    • Build a more accurate credit profile

 

Tom Parks

Chief Executive Officer

FCL CONSUMER FINANCE

 

10.30: Break

SME LENDING

CONSUMER LENDING

11.00 Credit risk decision making – a balance of tech and human expertise

  • Understanding the benefits of a strong risk team to analyse the risk profile of customers
  • The use of technological advances to provide detailed historical risk profiling and efficient use for customers
    • Understanding how, through effective management of tech and not complete reliance, lenders can avoid the risk of rigid decision making
  • The benefits of human engagement with customers in credit risk profiling
    • Assessing performance to estimate the outlook of the borrowing business
    • Gauging what they need finance for
    • Enabling lenders to tailor a loan product based on an assessment of their needs
  • Examples demonstrating the positive impact of human risk decisioning
    • Customer satisfaction through a tailored product
    • Manageable repayment plan

Chirag Shah

Chief Executive Officer

NUCLEUS COMMERCIAL FINANCE

11.00: Achieving customer satisfaction

 

  • How firms listen to their customers to understand product needs
  • How can technology improve interactions with customers?
  • The role of culture, and how to define culture
  • How can firms’ statutory obligations of forbearance and complaints handling support better customer outcomes

 

Julian Graham-Rack

Chief Executive Officer

CURO FINANCIAL TECHNOLOGIES CORP

 

Stuart Howard

Chief Executive Officer

DOLLAR UK

 

Adam Shinebroom

Chief Operating Officer

MR LENDER

 

Nick Beal

Group Director of Legal & Compliance

AMIGO LOANS

11.40: Fast loan products: Addressing the needs of the SME customer

  • Identifying the need to provide SMEs with loans quickly
    • Customers are busy; products need to be simple and easy to understand
    • Urgency in acquiring funding; process needs to be quick
  • Offering SME consumers with a loan product within minutes
    • Compliant with current regulations
    • Adequate protections against fraud
  • Application of data and algorithms for decisioning
  • Examples of quick loan products achieving customer satisfaction
    • Smooth customer journey
    • A reliable product, encouraging customer retention

 

Anthony Persse

Director of Strategy

ULTIMATE FINANCE

11.40: Fintech: Shaping consumer lending strategy

  • Utilising technology to enhance the customer journey
    • User friendly online services
    • Mobile interfaces
    • Speed of service
  • How to effectively use big data
    • Understanding customer needs and identifying market opportunities
    • Utilising technology to create a multitude of product offerings

 

Kristjan Novitski

Chief Executive Officer and Founder

CASH ON GO LTD / PEACHY.CO.UK

 

Rob Ashton

Chief Executive Officer

SAFETYNET CREDIT

 

12.20: Lunch

OPERATIONS

TECH

13.30: Effective collections strategy

  • Building an efficient collections team
    • Promoting a customer-first culture
    • Identifying vulnerable customers
    • Ability to build repayment plans that a vulnerable customer can manage
  • Best practice examples of the importance of modernised portfolio management processes to maximise returns
    • Maintaining accurate consumer data and regular contact with customers to improve collections
    • Tech implemented to improve collections strategy

Interested in leading the discussion on this topic? If so, please contact Andrew Tosh andrew@creditstrategy.co.uk or +44 (0)20 7940 4818.

13.30: The impact of AI in lending and banking

  • Discussing the evolution and potential application of machine and deep learning
  • Is the technology capable of accurate credit risk profiling?
  • Fraud protection?
  • AI in customer services
  • How sophisticated is the technology for chatbots and robo-advisors?
  • Gauging customer satisfaction from interactions with AI and automated driven customer service technology

Steve Newson

Director of Technology

STARLING BANK

14.10: Case study: Combating fraud

  • MYJAR will provide a real-life scenario of tackling threats from potential fraudsters
    • Identifying potential threats
    • What technology is effective in combatting fraud and prevention
    • Practices developed which work well
    • Sharing information with other lenders
  • Lenders need to adapt constantly
  • Discussing the importance of cooperation with other lenders
    • How warning other lenders of threats will benefit your firm and the industry
    • Sharing information and being compliant

 

Stuart Sykes

Group Customer Operations Director

MYJAR

14.10: Innovative credit risk decisioning

  • Capturing data from multiple sources
  • Using a platform to build a credit risk profile
    • Making a more informed lending decision
    • Accurate analysis of individual risk profiles in real-time
  • How automated assessments cut underwriting costs

 

Michael Elalouf

Chief Financial officer

IWOCA

 

14.50: Break

15.20: The future of P2P lending

  • Growth opportunities after FCA authorisation
    • Innovative Finance ISA
  • How is PSD2 going to impact P2P lending
    • PISP services?
  • How P2P lenders are providing clarity on investments to investors
    • DO investors and borrowers fully understand the risks?
  • Will the P2P industry diversify into other areas, such as direct lending or banking?

 

Rahul Pakrashi

Chief Risk Officer

FUNDING CIRCLE

 

Nick Harding

Chief Executive Officer

LENDING WORKS

 

Angus Dent

Chief Executive Officer

ARCHOVER

 

Andrew Lawson

Chief Product Officer

ZOPA

16.00: Funding: The appetite for investing in alternative lenders

  • Emerging trends which are catching the attention of investors
  • Understanding what investors are looking for from lenders who are trying to secure funding
  • Has Brexit had an adverse impact on funding of FinTech and alternative lending?
    • Are investors looking to other markets?

 

Marilena Ioannidou

Director

BRITISH BUSINESS BANK INVESTMENTS

 

 

Lindsey McMurray

Managing Partner

POLLEN STREET CAPITAL

 

16.40: End of conference

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