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Commercial Finance Conference - agenda

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FRONT END


9.00

Commercial finance market insights

 

Gareth Rumsey

Product Director

EXPERIAN

 

9.30

Setting Standards for the industry

David Pickering

Chief Executive Officer

LENDING STANDARDS BOARD




10:10 PANEL

Rethinking origination models – brokers and online

  • How asset and invoice finance will be distributed over the next 12-24 months
  • Exploring the innovation we are likely to see
    • What do we desperately need?
  • Managing the costs and pressures of high street brokers and lenders
  • Ensuring customers feel like they’re buying from people, not technology
  • Maximising efficiencies and understand costs for acquiring customers
  • Implications for underwriting
  • How data is used –matching of customers to lenders
  • Compensation models for personal and online brokers

Panellists:

Andy Taylor

Head of Sales

HITACHI CAPITAL

Nick Carter

Head of Sales

BIBBY FINANCIAL SERVICES

Wesley Harfield

Head of Sales

INVESTEC

 

 

 

 

10:30 Break

 

DECISIONING


10:50

Sources of data for SME customers

  • Sourcing data for lenders under the new credit data regulations:
    • Payment Services Directive 2
    • Finance Platforms Act
  • How PSD2 will impact:
    • Underwriting accuracy
    • More competitive pricing
  • PSD2 has the potential to be the biggest change in underwriting since credit rating bureaux – how much of a difference will it make in reality?

 

Olly Betts

Chief Executive Officer

BIZFITECH

 

 

11:30

 

Fast loan products: Addressing the needs of the SME customer

  • Identifying the need to provide SMEs with loans quickly
    • Customers are busy; products need to be simple and easy to understand
    • Urgency in acquiring funding; process needs to be quick
  • Offering SME consumers with a loan product within minutes
    • Compliant with current regulations
    • Adequate protections against fraud
  • Application of data and algorithms for decisioning
  • Examples of quick loan products achieving customer satisfaction
    • Smooth customer journey
    • A reliable product, encouraging customer retention

 

Olly Betts

Chief Executive Officer

BIZFITECH

 

12:00

Getting underwriting right

  • Balancing underwriting decisioning: Automated vs manual
  • Decisioning for:
    • SME / corporate
    • Small business / commercial
  • Asset v balance sheet underwriting
  • Using digital tech correctly to drive speed
  • Incorporating credit and non-traditional information
  • Understanding customer’s current service and speed level requirements
  • P2P: Are we heading towards underwriting issues?

 

Panellists:

Rael Sarembock

Co-Founder & Partner

CAPITAL STEP

Mark Williams

Head of Business Credit & Risk

RATESETTER

John Davies

Chief Executive Officer

JUST LOANS GROUP

 

 

 

12:30 Lunch

13:30

A.I. a fad or here to stay?

 

CUSTOMER INTERACTION

14:05

Technology and customer management/service: Online, self-serve

  • How technology is being deployed in customer service
  • How the personal touch can be replaced in self service
  • Whether finance providers using tech based self-service platforms are:
    • Less likely to upsell
    • Losing the customer relationships

Gianluca Corradi

Director, Head of Commercial Banking UK

SIMON KUCHER & PARTNERS


14.50 Break

BACK END


15:20

Customer service, collections & recoveries

  • Exploring the available options open to providers looking to recover debts
  • Maintaining a customer relationship through the recoveries process
    • Should finance providers want to maintain a relationship with unreliable customers?

Graham Toy

CEO

NACFB

 

15:50

SWOT analysis for commercial finance

  • Mapping out a market in flux:
    • Understanding the digital obstacles and opportunities
    • How regulation is shaping the broker/lender dynamic
    • Exploring how innovation is affecting deal origination, structure and delivery
  • Is the market overheating and is growth sustainable?
  • Assessing the future sustainability of the market

 

Jeff Longhurst

Head of Commercial & Asset Based Finance

UK FINANCE

Paul Goodman

Chairman

NACFB

Fred Crawley

Consulting Editor

CREDIT STRATEGY

 

16:30 Close of conference

 

 

Followed by the Commercial Finance Awards

 

 

 

 

 

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