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08.55: Opening address from Credit Strategy

Marcel Le Gouais

Editor

CREDIT STRATEGY

09.10: Collections ready: Strategies addressing economic uncertainty

 

Focussed discussion analysing the steep growth in household debt over the last year. How are creditors preparing to deal with the rising levels of consumer credit, a potential upswing in bad debt levels among consumer portfolios amid economic uncertainty, as well as FCA proposals?

  • Are creditors prepared for an economic downturn, or any event that would impact consumers who are just about managing?
    • Prices v wages: how is this impacting customer affordability?
    • High growth rate, are current growth rates sustainable?
  • Examining potential changes to the provision of unarranged overdrafts proposals and clarification of rules relating to creditworthiness and affordability
  • Discussing where digitalisation is a key part of your collections strategy
    • Identification of potentially vulnerable customers
    • Ability to approach customers through multiple channels
    • Strengthen customer relationships

Ismail Ertürk

Senior Lecturer

ALLIANCE MANCHESTER BUSINESS SCHOOL

 

Beverley Budsworth

Managing Director

THE DEBT ADVISOR LIMITED

 

Stuart Sykes

Group customer operations director

MYJAR

 

Mitch Armstrong

Sales & Marketing Director

TELROCK

09.50 Debt sale panel: UK & Europe

  • Where is the appetite for purchase in Europe
  • Exploring the benefits and risks of bad banks in these jurisdictions
  • What are the current strategies for banks operating in their regions
  • Hat next for debt sale in the UK?

Panellists:

 

Iñigo Velázquez

Managing Director - Banking and Portfolios

BANKIA

SPAIN

 

George Bobvos

Real Estate Asset Management

CIB

HUNGARY

 

Frank Horvath

Managing Director

LINK FINANCIAL

 

Bruce McLaren

Chief Investment Officer

1ST CREDIT

 

10.30 Break

11.00 IFRS 9

  • How will IFRS 9 change impairment loss calculations?
  • Understanding its potential impact of identifying risk early and preventing accounts falling into arrears
  • How will IFRS 9 impact debt sale?

Chris Warburton

Lead Consultant

ARUM

11.30 Governance and conduct risk in 2018

  • What will the Senior Manager’s regime mean for collections?
  • How the Standard Financial Statement will affect the I&E process
    • Impact upon existing internal systems
  • Proven successes within collections customer treatment
    • Building a more accurate picture of the customer
    • Setting a level of forbearance at an early stage
  • Training and empowering front line staff for customer assessment
    • Training staff to set up effective repayment plans with customers
  • Ensuring the wellbeing of staff

Iain Cheshire

Head of Credit Underwriting

STARLING BANK

 

Richard Wilson

Group Chief Credit Officer

ONESAVINGS BANK

12.10 GDPR and ePrivacy

  • Ensuring you and other staff are aware of compliance procedures
  • Appointing a Data Protection Officer
  • How to minimise risk in the event of a breach
    • What are the potential risks?
    • What are the consequences of breaches?
  • Understanding ePrivacy regulation, implemented in line with GDPR
    • How firms will now have to transmit data

Peter Wallwork

Chief Exeuctive Officer

CSA

 

David Cook

Senior Associate

EVERSHEDS SUTHERLAND

 

Mick Gorrill

Consultant

WEDLAKE BELL

12.40 Lunch

13.40 Where digitalisation is improving collections practice and customer service

  • Assessing the benefits of approaching customers through multiple channels
    • Ability to make contact at a time convenient for customers
    • Strengthen customer relationships
  • Dealing with legacy systems

Randy McFarlane

Head of Sales and Partnerships

INTELLIGENT ENVIRONMENTS

 

Tasneem Bhamji

Head of Transformation - Credit Operations

LLOYDS BANKING GROUP

 

 

14.20 Public sector collections: Strategy and conduct

  • Panellists off their current debt management strategy
  • What standards are public sector organisations adhering to for collections and debt sale?

Panellists:

 

Michael Hainge

Commercial Director

HAMMERSMITH & FULHAM COUNCIL

 

Paul Mason

Executive Director of Repayments and Counter Fraud

STUDENT LOANS COMPANY

 

Jo Robinson

Benefits and Financial Inclusion Manager

NORTH WARWICKSHIRE COUNCIL

15.00 Break

15.20 Identifying and acting on customer vulnerability

  • Against the backdrop of regulation, how are creditors classifying vulnerability?
  • Current thinking and successful strategies to improve customer treatment and journey
  • Internal processes for handling vulnerable customers: Identification, categorisation and treatment
  • Best practice for communication and engagement

 

Chris Fitch

Research Fellow, Personal Finance Research Centre

UNIVERSITY OF BRISTOL

 

Shada Nasrullah

Compliance Manager

LENDING STANDARDS BOARD

 

 

16.00 End of conference

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