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Agenda at a glance

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Agenda at a glance


This is the agenda at a glance. For a full breakdown on the individual sessions including the complete speaker list please download the full agenda.


View the full agenda

08.55: Opening address from Credit Strategy

09.10: Collections ready: Strategies addressing economic uncertainty

09.50: Debt sale panel: UK & Europe

10.30 Break

11.00 IFRS 9

11.30 Governance and conduct risk in 2018

12.10 GDPR


12.40 Lunch

13.40 Where digitalisation is improving collections practice and customer service

14.20 Public sector collections: Strategy and conduct

15.00 Break

15.20 Identifying and acting on customer vulnerability

16.00 End of conference

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