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Agenda at a glance


The full agenda will be unveiled shortly. To access the full agenda including the details of each session and the full list of speakers, join the pre-launch VIP group and you will recieve the full agenda before it’s launched to the industry.


Join pre-launch VIP group

08.55: Opening address from Credit Strategy

09.10: Future models for debt sale and contingency collections

09.45: Governance and conduct risk in 2018

10.20 Public sector collections: Strategy and conduct

10.55 Break


This stream will explore collections operations, exceeding regulatory requirements and customer treatment


This stream will explore how the debt purchase market is converging across Europe

11.15 Identifying and acting on customer vulnerability

11.15 Mapping the European NPL Landscape

11.50 Changes to affordability assessments


11.50 Effective portfolio management


12.25 Lunch

13.30 Where digitization is improving collections practice and customer service

13.30 Debt sale panel: Northern and Western Europe


14.05 Training and remuneration of collections staff


14.05 Debt sale panel: Southern and Eastern Europe


14.40 Break

15.00 IFRS 9

15.35 GDPR and ePrivacy

16.10 End of conference

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