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Winners 2016

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Agent of the Year
Winner: James McShane, HM Revenue & Customs – Debt Management Telephone Centre

Contact Centre Team of the Year
Winner: HMRC Debt Management Telephone Centre, Livingston

Best Conduct & Compliance Culture
Sponsored by Lowell Group
Winner: 1st Credit

Debt Advice Provider of the Year
Winner: Money Advice Trust

Best Customer Service
Sponsored by Adare
Winner: 1st Credit

International NPL Expertise – Company
Winner: Arrow Global

Best Legal / Judicial Services Provider
Sponsored by Hito
Winner: The Keith Jones Partnership

Public Sector Collections Team of the Year
Winner: North Warwickshire Borough Council

Best Technology
Winner: Zinc Group – powered by Enghouse Interactive technology

Vulnerable Customer Support Initiative – Creditor
Sponsored by Phillips & Cohen Associates UK
Winner: Barclaycard

Charitable Initiative of the Year
Sponsored by Marston Holdings
Winner: Shop Direct
Highly Commended: Dollar UK
Vulnerable Customer Support Initiative – Non-creditor
Winner: StepChange Debt Charity

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