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The Conference

Returning for its 17th year, the CDSP Conference is one of the biggest events in the collections calendar.

With over 200 attendees in 2015 and held for a number of years at the iconic Midland Hotel, Manchester, and followed by the hugely successful Collections & Customer Service Awards, this truly is one of the biggest industry gatherings of the year. Last year’s CCS Awards also celebrated its tenth anniversary by unveiling ten accolades to ten pioneers in the collections, customer service, debt counselling and judicial services sector.


Streamed agenda


CDSP will cover two streams focusing on best practice within UK Collections and European NPL & debt sale opportunities, allowing you to attend the sessions relevant to your job:

  1. UK Collections
    Collections operations, exceeding regulatory requirements and improving customer treatment
  2. European Debt Sale
    Exploring how the debt purchase market is converging across Europe

The event also comprises an exhibition of a range of suppliers of products and services to the collections and customers service marketplace.



Credit Strategy

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