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Entries are open

The categories reflect the exceptional and critical work ongoing within the profession and the focus on customer service.


Free entry deadline:



Final entry: 1 September


View categories


How to enter

Take a look at the categories below before entering for the ones you think might be a good fit – there’s no limit to how many categories you can enter so don’t hesitate to submit as many applications to improve your chances.

If you have any questions about the entry process, please call our events team on 020 7940 4835 or send us an email today.


Deadline for free entry: 25 August

Final entry: 1 September

Collection & Customer Service Awards Categories 2017

Best Debt Seller

Public Sector Collections Team of the Year

Best Legal Services Provider

Best Judicial Services Provider

Best Asset Sale Due Diligence Provider

Best Call Centre Technology Provider

Best Collections Technology

Best Digital Collections Strategy

Best Training Provider

International NPL Expertise – Advisory

International NPL Expertise – Servicing

Agent of the Year

Vulnerable Customer Support Initiative (Creditor)

Vulnerable Customer Support Initiative (Non-creditor)

Debt Purchaser of the Year

Best Conduct & Compliance Culture

Sponsored by Lowell

Charitable Initiative of the Year

Best Contact Centre Team

Best Customer Service Provider

Best Debt Advice Provider

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