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CCS Awards 2017

Wed Nov 22, 2017
19:15 - 01:00
The Midland Hotel, Manchester
ccs_awards banner + lowell.jpg

Entries are open

The Collections & Customer Service Awards returns for its 11th year to recognise the outstanding achievements of those within collections and customer service.

 

 

Enter here

 

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introduction

Last year, the awards scheme was revamped with a new brand and a new name to reflect the industry’s focus on conduct and compliance, particularly when it comes to the treatment of vulnerable customers.

The categories will reflect the exceptional and critical work ongoing within the profession.

 

The 2017 awards will continue to evolve to reflect the industry’s ever-changing approach to customers.

 

Entries cost just £200 but enter before 25 August and your entries will be free.

Deadline for free entry: 25 August

Final entry: 1 September

 

 

View the entry process


What's new?

 

New additions to the Awards include categories this year include Debt Purchaser of the Year, Best Debt Seller and Best Asset Sale Due Diligence Provider.

 

For the first time, the scheme will recognise teams within creditors who execute a highly successful debt sale strategy while maintaining excellent customer service and communication.

 

View all categories

 

The CCS awards are independently judged and culminate in a prestigious black tie dinner and ceremony. It’s the main event in the collections calendar where the industry gathers for a relaxed glitzy evening, providing an excellent forum for celebrating success with unparalleled networking opportunities. Once again, the awards night follows the Collections, Debt Sale & Purchase Conference during the day at the same venue.

 

Thinking about sponsoring?


Now is the best time to get involved. Take advantage of the full marketing campaign by signing up today. There are various sponsorship packages available to suit every budget. Contact our sales team for more information.

 

 

Why sponsor

Sponsors

Investing in Credit Strategy’s CCS Awards is an excellent opportunity to raise awareness of your brand in front of a discerning audience.

 

Interested in sponsoring?

 

Become a sponsor  Request Media pack

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Category sponsor

Category + Sponsor

Why exhibit or sponsor?

 

With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of collections professionals.

 

7 key reasons why you can’t afford to miss out!

  1. Gain significant brand exposure pre- and post-event through our extensive marketing and editorial coverage – including a bi-weekly newsletter
  2. Accomplish more with less time out of the office with this one-day awards where the who’s who of the industry will be in attendance
  3. Make direct contact with new prospects
  4. Establish your presence in the market, or consolidate your position as a leading provider
  5. Strengthen existing business relationships by catching up with your contacts face-to-face
  6. Sponsor with confidence; Credit Strategy has over 17 years’ experience in running awards for the credit market

 

We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 awards by calling the business development team Ella, Louis or Michael today on 020 7940 4835

 

Request Media pack

 


Sponsorship Enquiry

If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the CCS Awards team will be in touch.

 

Become a sponsor

 

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Enter

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Entries are open

The categories reflect the exceptional and critical work ongoing within the profession and the focus on customer service.

 

Deadline for free entry: 25 August

Final entry: 1 September

 

View categories

 


How to enter

Take a look at the categories below before entering for the ones you think might be a good fit – there’s no limit to how many categories you can enter so don’t hesitate to submit as many applications to improve your chances.

If you have any questions about the entry process, please call our events team on 020 7940 4835 or send us an email today.

 

Deadline for free entry: 25 August

Final entry: 1 September

Collection & Customer Service Awards Categories 2017


Best Debt Seller


Public Sector Collections Team of the Year


Best Legal Services Provider


Best Judicial Services Provider


Best Asset Sale Due Diligence Provider


Best Call Centre Technology Provider


Best Collections Technology


Best Digital Collections Strategy


Best Training Provider


International NPL Expertise – Advisory


International NPL Expertise – Servicing


Agent of the Year


Vulnerable Customer Support Initiative (Creditor)


Vulnerable Customer Support Initiative (Non-creditor)


Debt Purchaser of the Year


Best Conduct & Compliance Culture

Sponsored by Lowell


Charitable Initiative of the Year


Best Contact Centre Team


Best Customer Service Provider


Best Debt Advice Provider

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Winners

Credit Strategy would like to congratulate all of this year’s Collections & Customer Service Awards winners.

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Each year the awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities and the 2017 entries are open.

 

Categories and criteria

 


Winners 2016

Winners CCS 2016 - 1

James McShane, HM Revenue & Customs - Debt Management Telephone Centre

Agent of the Year

 Winners CCS 2016 - 2

1st Credit

Best Conduct & Compliance Culture

Sponsored by Lowell Group

Winners CCS 2016 - 3

1st Credit

Best Customer Service

Sponsored by Adare

 

Winners CCS 2016 - 4

The Keith Jones Partnership

Best Legal / Judicial Services Provider

Sponsored by Hito

Winners CCS 2016 - 5

Zinc Group – powered by Enghouse Interactive technology

Best Technology

Winners CCS 2016 - 6

Shop Direct

Charitable Initiative of the Year

Sponsored by Marston Holdings

 

Winners CCS 2016 - 7

HMRC Debt Management Telephone Centre, Livingston

Contact Centre Team of the Year

Winners CCS 2016 - 8

Money Advice Trust

Debt Advice Provider of the Year

Winners CCS 2016 - 9

Arrow Global

International NPL Expertise - Company

 

Winners CCS 2016 - 10

North Warwickshire Borough Council

Public Sector Collections Team of the Year

 

Winners CCS 2016 - 11

Barclaycard

Vulnerable Customer Support Initiative - Creditor

Sponsored by Phillips & Cohen Associates UK

 

 

Winners CCS 2016 - 12

StepChange Debt Charity

Vulnerable Customer Support Initiative - Non-creditor

 

Decade of Pioneers

Celebrating a decade of the Collections & Customer Service Awards (CCS), Credit Strategy honoured 10 individuals and partnerships for their pioneering work across the field of collections, debt sale, customer services and debt counselling.

 

The 10 pioneers have shown great intuition in creating public and private sector partnerships, spearheading charity campaigns and leading the way in continental credit management.

 

 

Paul Atefi
Acquisition and Leveraged Finance
JP Morgan

Paul and Selina Burdell
Co-founders
Link Financial Group

James Cornell and Andrew Bartle
Chief executive and Chief operating officer
Lowell Group

Gareth Hughes
Chief executive
Marston Holdings

Malcolm Hurlston
Founder
CCCS (now StepChange Debt Charity/Registry Trust)

John Kirkby
Founder
Christians Against Poverty

Zach Lewy
Founder and Chief investment officer
Arrow Global

Francis Maude
Former Minister of State for Trade & Investment/Minister for the Cabinet Office

Mark Onyett
Founder
TDX

David Philpott
Former Technical Specialist
FCA

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The Conference

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Returning for its 17th year, the CDSP Conference is one of the biggest events in the collections calendar.

The Conference

Held for a number of years at the iconic Midland Hotel, Manchester, and followed by the hugely successful Collections & Customer Service Awards, this truly is one of the biggest industry gatherings of the year.


CDSP will cover two streams focusing on best practice within UK Collections and European NPL & debt sale opportunities, allowing you to attend the sessions relevant to your job:


UK Collections: Collections operations, exceeding regulatory requirements and improving customer treatment
European Debt Sale: Exploring how the debt purchase market is converging across Europe

 

LEARN MORE

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Book

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Want to know more about the awards? Need advice on what categories to enter or wish to book? Simply give us a call:

 

020 7940 4835

 

Or, you can leave your details here and we’ll get back in touch to answer your queries or confirm your place within 24 hours.

 

Book your table

Prices

When booking a table, each person receives one welcome drink, a three course meal followed by coffee & petit fours, half a bottle of wine and water.

 

Diamond zone tables include all of the above plus the best seats in the house, a bucket of 10 premium beers, 2 bottles of premium Champagne and table entertainment.

 

Diamond Zone - £5,000 + VAT
Platinum Zone - £4,500 + VAT
Gold Zone - £4,000 + VAT
Silver Zone - £3,500 + VAT
Bronze Zone - £3,000 + VAT
Tableplan

Venue

The Collections & Customer Service Awards take place on 22 November 2017 at:


The Midland Hotel,
Peter Street,
Manchester,

M60 2DS

 

see venue

 

Travel directions to The Midland Hotel, Manchester:

- By rail:

Nearest train station

Oxford Road - 300 metres

Manchester Piccadilly - ¾ mile

- By car:

From the south:
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103).Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the hotel is facing you.


From the north:
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards theTrafford Centre. Follow signs for the city centre and Manchester Central Convention Complex (A57). Turn left intoWater Street and left onto the A56 Deansgate. Turn right onto Peter Street and the hotel is 300 metres on the right hand side.

Parking:

Please note that the hotel does not have its own car park, however, parking is available at the NCP Manchester Central (formerly known as G-Mex Centre) to the rear of the hotel.

Getting to us with your sat nav: When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel. To go directly to the NCP Manchester Central car park, use postcode M2 3GX

Contact us

Editorial
020 7940 4835 - press 1
editorial@creditstrategy.co.uk
Events
020 7940 4835 - press 4
events@creditstrategy.co.uk
Marketing
020 7940 4835
marketing@creditstrategy.co.uk

Sales

020 7940 4835 - press 2
sales@creditstrategy.co.uk

General Enquiries
020 7940 4835 - press 0
enquiries@creditstrategy.co.uk

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