People-led Debt Collections Webinar
Credit Strategy and Experian hosted a live webinar on 4 December.
About the webinar:
Many UK households are experiencing financial stress. In addition, interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.
By providing granular insights into individual customers’ unique financial challenges, you can create personalised treatment plans that deliver great customer experiences and sustainable returns on collections investments. Furthermore, today this can be achieved in a way that is more sensitive to the customers’ needs and preferences and across digital channels which offers more efficiency as well as more sensitivity.