Gradient Labs

Gradient Labs builds AI agents that eliminate the manual work of customer operations. Their agents automate frontline support across voice, text, and email, back-office investigations like disputes and KYC, and the proactive outreach in between. Founded by Monzo’s former AI leadership and trusted by some of the biggest names in finance, including Wise, Stash, and Zego, Gradient Labs is purpose-built for finance and the regulatory compliance it requires. Their AI agents outperform human teams on CSAT and QA scores and remains undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.