Capita Tracing & Remediation Services 

Capita Tracing & Remediation Services has over 20 years’ experience delivering large‑scale, regulated redress and remediation programmes for financial services providers. Capita supports organisations operating in complex regulatory environments with a focus on data accuracy & customer identification

Tracing activity is delivered using a data‑agnostic approach, enabling the use of data across multiple credit reference agencies and supplementary data sources. Batch tracing is used to deliver timely outcomes at scale, with results structured to support downstream decision‑making. All batch trace records are confidence‑graded, with full audit trails available to support regulatory review and assurance.

Services include batch tracing, mortality screening, insolvency screening, and digital contact append, alongside manual and forensic tracing where required. Capita also delivers international tracing, deceased legal document ordering, and executor or next‑of‑kin tracing to support remediation activity.