Credit Summit 2019
19 MARCH 2020 | LONDON, UK

Agenda at a glance

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08.15 | Registration Opens

08.50 | Opening Addresses

09.00 | FCA Annual Address

09.20 | Political Debate: Consumer Debt and the Future of Credit

09.50 | Executive Panel: Consumer Debt and the Future of Credit

10.30 | Economic Overview for Credit and Collections

10.50 | Morning Tea, Networking and Exhibition Break

11.10 Economist View on Brexit Managing change is key to digitalisation Market Conditions, Regulation and Competition Affordability Industry Panel Gauging the Possibilities Credit Risk Strategy Insight Session
11.45 Industry Wargaming Compliance Update: Understanding and Responding to Requirements

Optimised & Risk Free Digital Journeys

Customer Experience Excellence: Building Customer Trust and Enhancing Engagement

Redefining the Customer Relationship Through Data

Modernising Risk by Connecting a Person to Data

12.20 International View of the UK Credit Market Data-Inspired Growth and AI Customer Service, Experience and Complaint Management What Does Good and Effective Complaints Management Look Like Open Banking Case Study Beyond the 'Vulnerability' Label

12.55 | Lunch, Structured Networking, Sponsor Events

14.05 | Good Ends: A Surprisingly Different Customer Experience

14.30 | Women in Credit Panel: Supporting Diversity in the Industry

15.10 | Afternoon Tea, Exhibition and Networking Break

15.35 The Next Face of Banking? How Challenger Banks are Changing Credit Credit Risk Management Essentials Risk-Assessment, Vulnerability and Affordability Technology in Alternative Lending Case Study: Open Banking in Credit, from Concept to Live Vulnerability & Culture Discussion Investment Opportunities 2019 and beyond
16.10 Customer Centric Product Design The Smart Credit Manager: Let Your Reports Shine


Making Success of Collections in a Regulated World

The secret world of payments

OB4G Panel: Open Banking for Good


A Three Part Harmony: How demand, data and UX are reshaping the credit market

Deleveraging Strategies

Consumer First: Global Insights from TransUnion

17.20 | End of Conference

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