Credit Awards
The Credit Awards celebrates its 21st anniversary

07 September 2020 • 6.00 PM - 2.00 AM • Grosvenor House Hotel, London

awards attendees in 2019
decision makers in attendance in 2019


To date, Shard Financial Media has been following Government guidelines surrounding the outbreak of COVID-19 coronavirus.

We have taken detailed assessments of guidance from Public Health England, the World Health Organisation and yesterday, announcements from the Prime Minister and the UK’s top medical experts.

We have also listened to the concerns, from all parties, around the health and welfare of their staff.

We are very conscious of the need to provide a safe environment for our attendees. We had found that our audience was reassured by the measures we had put in place to achieve this. However, in light of the government’s new measures, we have taken the extremely difficult decision to postpone the Credit Awards until 7 September. All existing delegate tickets will be transferred to the postponed date.

We want to thank everyone for their support and patience during this time. For any enquiries please contact or refer to the FAQs below.

For further information please visit:

WHO and local /national public health authorities to contain and mitigate against any further spread of the virus

UK government advice please visit:



Q - The event has been postponed; what will happen to my ticket?

A - Good news, your ticket will be automatically transferred to the new event date. You don’t need to do anything.


Q - What is the date for the postponed Credit Awards?

A - The Credit Awards revised date is confirmed as 7 September 2020 at the Grosvenor House Hotel, London.

Q - Will the agenda be the same for the postponed event?

A - We will aim to keep the agenda the same where possible. Sean Lock will remain as host.


Q - I booked my hotel through the recommended booking agency, can I transfer my booking or get a refund?

A - Please contact Jack Brook directly on +44 (0) 207 593 3958 for Hilton London Banksidebookings and for Grosvenor House Hotel bookings please call Franziska Tegtmeier on +44 20 7399 8128 and quote Credit Awards.

Q - Can I get a refund on pre-booked train travel?

A - You may be able to get a refund on your tickets. You're more likely to get a full refund if the train you were intending to take is delayed, or your reservation is not available. You may have to pay a cancellation fee if your booked service is running normally. Some advance tickets and special offers may be non-refundable, so check the terms and conditions of the train operating company.

The biggest, most respected awards programme in the credit and financial services industry

In 2020 Credit Strategy celebrates Credit Awards 21st anniversary as the flagship awards in credit and financial services. The awards, known as 'the Oscars of the industry' recognise and reward innovation, best practice and the hard work of individuals, business divisions and pan-global conglomerates across the entire industry.

31 categories include industry favorites such as 'Vulnerable Customer Strategy of the Year', 'Best Marketing Campaign of the Year' and 'Rising Star'. Reflecting the uncertain and volatile environment many in the profession are having to negotiate, a new award for 'Outstanding Achievement in Risk' has been introduced.

Your host for the evening

Sean Lock

Sean Lock is one of the UK’s most highly acclaimed comedians. Lock, who has won 'Best Stand Up' at The British Comedy Awards, is best known for his role as team captain on Channel 4’s 8 out of 10 Cats, as well as being a regular on Live at the Apollo, QI and Have I Got News For You.
Order of ceremonies:
18:00 | Drinks reception
18:30 | Call to dinner
19:00 | Welcome speeches
19:10 | Special awards presentation
19:20 | Charity beneficiary
19:25 | Dinner, entertainment and charity silent auction
21:15 | Comedy stand-up
21:30 | Credit Awards ceremony
23:30 | Networking and after-party
02:00 | Carriages

Dress code: Strictly black tie

A Credit Award is a symbol of achievement, a veritable endorsement of success which offers exceptional marketing and PR opportunities as well as increasing your credibility and standing in the eyes of your peers and your customers.
Of course, it feels pretty wonderful too!


Over the years we have rewarded many individuals
and companies for their hard work, innovative outlook and industry-shaping solutions and this year will be even bigger!

View 2019 winners
Credit Awards attendees

2020 Judges

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Headline partner


Category sponsors

Bamboo Loans
Hometrack part of Zoopla
Court Enforcement Services

Event sponsors

Ardent Credit Services
Mr Lender
07 September 2020
Grosvenor House Hotel
86-90 Park Lane, London, W1K 7TN
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