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Credit Awards

CREDIT AWARDS CEREMONY:

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Credit Awards

Credit Awards and Credit Strategy: at the heart of Credit for 20 years
16 May 2019 • 6.30 PM - 2.00 AM • Grosvenor House Hotel, London

Enter a non-creditor category today!

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To enter any of the non-creditor categories, please ensure you are an organisation who supply a service or product to Lenders and Creditors or if you are a charity or Debt Advisor. If your business does not fall under this, then please click creditor.

 

Entries usually cost £200 but are free of charge up until the 8 February 2019. The final entry deadline is 15 February 2019.

 

Click on the categories you are interested in to view the full criteria plus find out what the judges are looking for. You can then start, edit and return to your entries as many times as you like, as well as email your entry and criteria to you or a colleague. Remember, there’s no limit to the number of categories you wish to enter.

 

COMPANY TEAM INDIVIDUAL

COMPANY AWARDS


Special Recognition for Diversity & Inclusion

Who should enter?

Any company operating in the credit space – lenders, suppliers and other non-creditors servicing the industry


The winning entry will…

Showcase a commitment to diversity when hiring new staff that is reflected in the tone and company ethos that is set from the top, along with a clear focus on training and developing the careers of a workforce diversified

 

View full criteria and enter

Excellence in Open Banking

Who should enter?

Open banking platform, lender or technology firm which has designed a solution, innovation or platform that either: opens up more services to consumers and businesses; allows easier access for third party providers; or enables increased compliance with regulations and a broadening of service offerings


The winning entry will…

Recognise an innovation or excellence in open banking and PSD2

 

View full criteria and enter

Credit Information Provider of the Year

Who should enter?

Any independent organisation that holds information about consumers or businesses (or both), to help banks, financial institutions and other creditors decide whether to give them credit


The winning entry will…

Be able to showcase a range of achievements that place the firm ahead of its competitors in its sector

 

View full criteria and enter

Best Rebrand

Who should enter?

Any organisation from any sector including commissioning organisations, PR agencies and marketing consultancies


The winning entry will…

Showcase a range of media to promote the rebrand. Mediums could include print, broadcast, online advertising, merchandising and other marketing offerings

 

View full criteria and enter

Best Marketing Campaign

Who should enter?

Any organisation from any sector including commissioning organisations, PR agencies and marketing consultancies


The winning entry will…

Showcase a range of media that has promoted a product or service. This could include print, broadcast, online advertising, viral marketing, email marketing, SMS campaigns and integrated on and offline campaigns

 

View full criteria and enter

Law Firm of the Year

Who should enter?

Law firms with a strong or predominant focus on collections or litigation activity, legal divisions/companies within debt purchasers, legal divisions/companies owned by outsourcing companies, legal teams working within BPO businesses, legal teams and practitioners working within creditor organisations


The winning entry will…

Demonstrate how the team has achieved exemplary performance, both in achievement of KPIs and cash recovered as well as in conduct standards and through an ethical approach

 

View full criteria and enter

Best Company to Work For

Who should enter?

Banks, consumer/commercial lending organisations, local/central government entities, utility/telecoms/judicial services providers, retail businesses, debt purchasers, DCAs, BPOs, law/personal insolvency/ debt management firms, service/technology companies supplying any of the above (UK based)


The winning entry will…

Show why the company considers itself to be the best, in its peer group, to work for

 

View full criteria and enter

Best Outsourcing & Partnership Initiative

Who should enter?

BPO providers, debt collection/purchase businesses, plus all other working/providing services to creditors, Debt advice bodies and publicly-funded organisations (joint submissions encouraged)


The winning entry will…

Highlight how in the past 12 months an initiative with an external organisation helped to improve the customer experience generally for consumer and/or business customers

 

View full criteria and enter

Best Use of Technology

Who should enter?

Any business making use of technology to enhance its credit risk or collections capability. Providers of consumer/commercial credit, collections businesses, providers of technology products and/or services to any businesses above


The winning entry will…

Show an approach to technology that is more advanced or innovative than the industry standard, and which is generating concrete results

 

View full criteria and enter

Best Vulnerable Customer Strategy

Who should enter?

Any organisation with consumer customers, where customer vulnerability is a significant consideration in conduct policy


The winning entry will…

An organisation which demonstrates an advanced and effective approach to identifying and appropriately handling customer vulnerability

 

View full criteria and enter

Outstanding Conduct in Collections

Who should enter?

Firms that are championing best practice amongst consumer credit lenders in terms how they deal with customers in arrears


The winning entry will…

Demonstrate fair outcomes for customers through the organisation of staff, systems and processes to deliver this in compliance with requirements under the Consumer Credit Sourcebook (CONC)

 

View full criteria and enter

Collections & Recoveries Service Provider of the Year

Who should enter?

Third party debt collection agencies, debt purchasers, BPOs & third party administrators, judicial services and enforcement providers


The winning entry will…

Demonstrate the provision of best-in-class customer service, that goes beyond basic conduct requirements to make customers feel respected, listened to and understood

 

View full criteria and enter

Debt Advice Provider of the Year

Who should enter?

Organisations that provide free or fee-charging debt advice, or personal debt solutions such as IVAs, debt management plans, bankruptcies, protected trust deeds, debt relief orders and the debt arrangement scheme in Scotland


The winning entry will…

Demonstrate a commitment through the entire organisation to provide qualitative, comprehensive and transparent debt advice

 

View full criteria and enter

Recruitment Partner of the Year

Who should enter?

Any recruitment, training, consultancy or outsourcing firm responsible for any aspect of recruitment and/or HR servicing for their client business


The winning entry will…

Demonstrate the provision of best in class client service, to ensure the HR requirements of their client are fulfilled

 

View full criteria and enter

TEAM AWARDS


Commercial Credit Management Team of the Year

Who should enter?

Any team of people working in the credit function of a commercial credit provider - please note, it is not aimed at pure collections teams


The winning entry will…

Show how they have not only contributed to an excellent credit function, but to the success of their business overall

 

View full criteria and enter

Corporate Restructuring & Insolvency Team of the Year

Who should enter?

UK corporate insolvency firms of any size. Firms should be a member of a trade association such as R3 and individual members of an RPB such as the ICAEW, IPA or The Law Society


The winning entry will…

Be able to showcase a range of achievements that place the firm ahead of its competitors in its sector

 

View full criteria and enter

Fraud Prevention Team of the Year

Who should enter?

Teams in any sector of the consumer or commercial fraud prevention including all the industry sectors covered by the fraud data sharing arrangements such as CIFAS


The winning entry will…

Have developed credit fraud risk models employing sound theoretical, technical and practical methods utilising existing and new techniques with proven effectiveness

 

View full criteria and enter

Consumer Credit Team of the Year

Who should enter?

Any team of people working in the credit function of a consumer credit business - please note, it is not aimed at pure collections teams


The winning entry will…

Show how they have not only contributed to an excellent credit function, but to the success of their business overall

 

View full criteria and enter

Credit Modelling & Risk Team of the Year

Who should enter?

Credit risk teams from any sector working on either consumer or commercial credit risk, or both


The winning entry will…

Have developed credit risk models employing sound theoretical, technical and practical methods utilising existing and new techniques with proven effectiveness

 

View full criteria and enter

Public Sector Team of the Year

Who should enter?

Revenues, collections and recoveries teams from Local/Central government, Housing associations, Government owned not for profit companies, a joint venture between private company and any private sector teams working exclusively with public sector accounts, a private sector company whose team specialises in public sector work


The winning entry will…

Demonstrate how the team has achieved exemplary performance, both in achievement of KPIs, cash collections, conduct standards and genuine teamwork

 

View full criteria and enter

Telecoms Team of the Year

Who should enter?

Credit or collections teams working with consumer and commercial customers for a creditor in the telecoms sector


The winning entry will…

How a team of any size involved in credit or collections within a telecoms creditor, has, in the past 12 months, improved their own performance, and contributed to the overall success of the business

 

View full criteria and enter

Utilities Team of the Year

Who should enter?

Credit or collections teams working with consumer and commercial customers for a creditor in the energy or water sector


The winning entry will…

How a team of any size involved in credit or collections within a utilities creditor, has, in the past 12 months, improved their own performance, and contributed to the overall success of the business

 

View full criteria and enter

INDIVIDUAL AWARDS


Rising Star of the Year

Who should enter?

Those who work in any part of the credit industry with less than five years’ industry service


The winning entry will…

Need to demonstrate exceptional performance and career development

 

View full criteria and enter

Contribution to the Credit Industry

This category is awarded at the discretion of the judging panel.

The winner will be announced on the evening of the award ceremony.

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