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Credit Awards
The Credit Awards celebrates its 21st anniversary

14 May 2020 • 6.30 PM - 2.00 AM • Grosvenor House Hotel, London

#creditawards
973
awards attendees in 2019
31
categories
82%
decision makers in attendance in 2019

Creditor categories

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The winners of the 21th Credit Awards will be revealed during a prestigious black-tie ceremony at the Grosvenor House Hotel in London on 14 May.

 

COMPANY TEAM INDIVIDUAL

COMPANY AWARDS


Alternative Lender of the Year

Who should enter?

This category is for non-prime or non-standard UK consumer lenders, or any business otherwise making credit available to people who have difficulty gaining credit from major banks.


The winning entry will…

Be a credible business with a good reputation, and an ability to balance social responsibility with commercial success.

 

Best Company to Work For

Who should enter?

Any UK business is eligible, including banks, other consumer and commercial lending organisations of all kinds, local or central government entities, utility or telecoms providers, retail businesses, debt purchasers, DCAs, BPOs, law firms, personal insolvency firms, debt management firms and judicial services providers, and service and technology companies supplying any of the above.


The winning entry will…

Show why the company considers itself to be the best, in its peer group, to work for.

 

Best Outsourcing & Partnership Initiative

Who should enter?

This award is for BPO providers, debt collection/purchase businesses, plus all other types of businesses and organisations working with, or providing services to, creditors. Debt advice bodies and publicly-funded organisations may also apply. An organisation may nominate in conjunction with a creditor. Joint submissions are encouraged from third party partners and creditor organisations, to demonstrate how the firms have been working together to enhance business performance, reach satisfactory conclusions for all parties and enhance the customer journey.


The winning entry will…

Highlight how in the past 12 months an initiative with an external organisation helped to improve the customer experience generally for consumer and/or business customers.

 

Best Use of Technology

Who should enter?

This category is for any business making use of technology to enhance its capability around either credit risk, collections, affordability assessments, onboarding, fraud prevention or data and analytics. Businesses using technology for automation and optimisation purposes, to improve customer service, will also be considered.Technology companies may enter either alone, or in partnership with businesses they have supplied.


The winning entry will…

Show an approach to technology that is more advanced or innovative than the industry standard, and which is generating concrete results.

 

Car Finance Provider of the Year

Who should enter?

Company applications must be made on behalf of organisations that are defined as car finance providers by credit trade associations such as the FLA or fit the commonly held definitions of those corporate entities.


The winning entry will…

Be able to showcase a range of achievements that place the firm ahead of its competitors in its sector.

 

Credit Card Provider of the Year

Who should enter?

Applications must be made on behalf of companies that are defined as credit and/or store card providers by credit trade associations or fit the commonly held definitions of those corporate entities.


The winning entry will…

Evidence a commitment to the customer journey, and customer outcomes, along with exceptional conduct through credit risk, collections and overall customer service.

 

Excellence in Open Banking

Who should enter?

The winner will be an open banking platform, lender or technology firm which has designed a solution, innovation or platform that either: opens up more services to consumers and businesses; allows easier access for third party providers; or enables increased compliance with regulations and a broadening of service offerings.


The winning entry will…

Recognise an innovation or excellence in open banking and PSD2.

 

Mortgage Lender of the Year

Sponsored by hometrack

 

Who should enter?

Companies that are defined as mortgage lenders by credit trade associations such as the BSA or UK Finance Association (CML) or fit the commonly held definitions of those corporate entities.


The winning entry will…

Be able to showcase a range of achievements that place the firm ahead of its competitors in its sector.

 

Outstanding Conduct in Collections

Who should enter?

Firms that are championing best practice amongst consumer credit lenders, or service providers, in terms of how they deal with customers in arrears.


The winning entry will…

Demonstrate fair outcomes for their customers through the organisation of staff, systems and processes to deliver this in compliance with the majority of the requirements under the Consumer Credit Sourcebook (CONC).

 

Responsible Lender of the Year

Who should enter?

All consumer lenders as defined by a range of trade associations, e.g. BSA or UK Finance Association (CML) or fit the commonly held definitions of those corporate entities. They should not be under active investigation for potential breach of any regulation or law.


The winning entry will…

Have produced products and lending criteria that demonstrate they are acting in the customer’s best interests with a particular focus on ensuring affordability, transparency of terms and conditions and supporting borrowers if they experience repayment difficulties.

 

SME Lender of the Year

Who should enter?

Any UK business lending to business customers - including banks, asset finance companies, invoice finance companies, P2P and fintech lenders, and commercial mortgage providers. This category is for any UK bank or other lending institution with SME customers - note: brokers will be disqualified unless they also lend significantly on their own book.


The winning entry will…

Have achieved competitive and commercial success in the provision of commercial finance, with an emphasis on the business’ credit function.

 

Vulnerable Customer Strategy of the Year

Who should enter?

Any organisation with consumer customers, where customer vulnerability is a significant consideration in conduct policy.


The winning entry will…

An organisation which demonstrates an advanced and effective approach to identifying and appropriately handling customer vulnerability.

 

TEAM AWARDS


Best Marketing Campaign of the Year

Who should enter?

Any organisation from any sector including commissioning organisations, PR agencies and marketing consultancies.


The winning entry will…

Showcase the deployment of a range of media that has promoted a product or service. This could include print, broadcast, online advertising, viral marketing, social media and other apps, email marketing, SMS campaigns and integrated on and offline campaigns.

 

Best Rebrand of the Year

Who should enter?

Any organisation from any sector including commissioning organisations, PR agencies and marketing consultancies.


The winning entry will…

Showcase the deployment of a range of media to promote the rebrand. Mediums could include print, broadcast, online advertising, social media and other apps merchandising and other marketing offerings.

 

Commercial Credit Management Team of the Year

Who should enter?

Any team of people working in the credit function of a commercial credit provider - please note, it is not aimed at pure collections teams. The nominated team may be from any business extending credit to UK businesses, including lending organisations of all kinds, trade creditors, utility and telecoms businesses, financial services businesses and local and central government entities.


The winning entry will…

Show how they have not only contributed to an excellent credit function, but to the success of their business overall.

 

Consumer Credit Team of the Year

Who should enter?

Any team of people working in the credit function of a consumer credit business - please note, it is not aimed at pure collections teams. The nominated team may be from any business extending credit to UK consumers, including lending organisations of all kinds, utility and telecoms businesses, retail businesses and local and central government entities.


The winning entry will…

Show how they have not only contributed to an excellent credit function, but to the success of their business overall.

 

Corporate Restructuring & Insolvency Team of the Year

Who should enter?

UK corporate restructurung and insolvency firms of any size. Firms should be a member of a trade association such as R3 and individual members of an RPB such as the ICAEW, IPA or The Law Society.


The winning entry will…

Be able to showcase a range of achievements that place the firm ahead of its competitors in its sector.

 

Credit Modelling & Risk Team of the Year

Who should enter?

Credit risk teams from any sector working on either consumer or commercial credit risk, or both.


The winning entry will…

Have developed credit risk models employing sound theoretical, technical and practical methods utilising existing and new techniques with proven effectiveness.

 

Fraud Prevention Team of the Year

Who should enter?

Applications may come from teams in any sector of the consumer or commercial fraud prevention including all the industry sectors covered by the fraud data sharing arrangements such as CIFAS.


The winning entry will…

Have developed credit fraud risk models employing sound theoretical, technical and practical methods utilising existing and new techniques with proven effectiveness.

 

Public Sector Team of the Year

Who should enter?

Revenues, collections and recoveries teams from any of the following:
Local government, Central government, Housing associations, Government owned not for profit companies such as The Student Loans Company, A joint venture between private company and any private sector teams working exclusively with public sector accounts, A private sector company whose team specialises in public sector work.


The winning entry will…

Demonstrate how the team has achieved exemplary performance, both in achievement of KPIs, cash collections, conduct standards and genuine teamwork.

 

Telecoms Team of the Year

Who should enter?

Companies eligible to be nominated include credit or collections teams working with, or for, consumer and commercial customers for a creditor in the telecoms sector (including home internet, TV and multimedia entertainment, other telecommunications/media activities). This category is open to in-house teams within creditors, however third party partners may nominate on their behalf.


The winning entry will…

How a team of any size involved in credit or collections within a telecoms creditor, has, in the past 12 months, improved their own performance, and contributed to the overall success of the business. Attention will be focused upon team performance, business success and operational excellence.

 

Utilities Team of the Year

Who should enter?

Credit or collections teams working with, or for, consumer and commercial customers for a creditor in the energy or water sector. This category is open to in-house teams within creditors, however third party partners may nominate on their behalf.


The winning entry will…

Show how a team of any size involved in credit or collections within a utilities creditor, has, in the past 12 months, improved their own performance, and contributed to the overall success of the business. Attention will be focused upon team performance, business success and operational excellence.

 

INDIVIDUAL AWARDS


Outstanding Achievement in Risk

Who should enter?

Applications are invited from the industry for individuals who:
have responsibility to enable their boards to balance risk and reward across all common risk exposure: strategic, reputational, operational, financial, credit, capital risk and compliance-related (Chief Risk Officer), or who
have overall responsibility for managing credit risk in the loan portfolio, (Chief Credit Officer, or Head of Credit Risk (secured or unsecured).


The winning entry will…

Demonstrate the development of first class processes that have enabled the efficient and effective governance of significant risks to their business both by themselves and / or through managing teams.

 

Rising Star of the Year

Who should enter?

Those who work in any part of the credit industry with less than five years’ industry service.


The winning entry will…

Need to demonstrate exceptional performance and career development.

 

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