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Credit Summit 2019
03.11.2020 - 06.11.20 | DIGITAL BROADCAST

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Agenda at a glance

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VIEW FULL AGENDA

 

 

See full agenda or Brella for session timings

 

Welcome address

Welcome address

Welcome address

Welcome address

FCA address

Executive panel: Supporting the UK through turbulent times

Financial inclusion: Consumer debt and the credit market

Economic update

Addressing the affordability gap in the UK

The days beyond pandemic

Affordability and right outcomes: The sum of the parts

Freedom Finance case study: Creating an open marketplace for lenders

What’s the new affordable?

Break Break

How can Open Banking help Lenders and Consumers through the Covid Crisis

Lunch break & networking

Back to the future: The human-side of order-to-cash Credit risk and strategy insight sessions

Lunch break & networking

User experience and customer service: Adapting to the digital age

Customer experience and digitalisation of credit management

Supporting customers during financial hardship

The acceleration of digital transformation: An Oakbrook Finance case study

Temperatures are rising: Are banks ready to manage climate change risk?

Lunch break & Networking

The Money Adviser Network: New technology which makes it easier for creditors to refer to debt advice

Using open banking to help the most vulnerable

Regulation update 2021 and beyond

Thomas Cook: How good credit management saved shell millions

Lunch break & networking

Closing remarks

Affordability complaints: Insights from the ombudsman service

Bringing diversity to the risk function

Virgin Money case study: Building the UK’s sixth largest bank

 

Closing remarks

Closing remarks

Getting culture right for collections

 

 

WIC Awards to commence at 16.00

Preparing for Breathing Space

 

 

 

Closing remarks

 

 

 

Credit Awards to commence at 16.00

 

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