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Credit Summit 2021
14.06.2021 - 16.06.21 | DIGITAL BROADCAST

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Collections strategy & customer support

Collections strategy & customer support

Mon Jun 14, 202110:40 - 11:05
Jayadeep Nair
Chief Product & Marketing Officer
Paul Hammick
Director of unsecured collections
Lloyds Banking Group
Simon Green
Head of Personal Loans, Credit Risk
Lloyds Banking Group
Vanessa Northam
Head of Strategic Relationships
StepChange Debt Charity
Terry Franklin
Global Business Development Director
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Collections strategy & customer support

  • Refining collections strategy
  • Covid impact on collections
  • FCA guidance – tailored support and impact of Woolard review
  • Best practice
Leyla Ibrahim
Team Manager Underwriting
Hitachi Capital
Nick Larkins
Head of Collection & Recoveries Strategy & Credit Risk Oversight
Nick Walsh
Principal Consultant
Reshma Chawda
Legal Counsel
Equifax Limited
Stephen Wilson
Legal Counsel
Steven Upton
Senior Consultant
best practicecovid impact on collectionsfca guidancerefining collections

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