14 October | The Midland Hotel, MANCHESTER

Household Credit conference
Collections & Vulnerability Summit 2019
Household Credit conference Nottingham 2018
Featuring the CDSP and U&T Conferences
14 October | The Midland Hotel, MANCHESTER

Collections & Vulnerability Summit

Wed Oct 14, 2020
09:00 - 17:00
Manchester, UK

Customer service, interaction and affordability

Bringing together the UK’s most established Utilities & Telecoms and Collections, Debt Sale & Purchase conferences

With a collective heritage of over 30 years and a joint supplier market, giving more value to our sponsors, the Collections & Vulnerability Summit brings together Collections and Customer Service professionals from Utilities, Telecoms and Financial Services.


The Summit explores the best practice, guidelines and the role of technology providing practical, applicable insight to establish improved collections and vulnerable customer strategies for businesses.


The biggest annual gathering of collections and customer service professionals

The conference explores best practice in collections strategy, customer service, debt sale and life after Brexit. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.

Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.


CDSP Conference

Tackling the major issues specific to water, energy and telecoms


The dedicated conference for the risk, credit, collections, customer services and recoveries functions within energy, water and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.

Last year more than 150 attended from across the energy, water, public sector and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.


U&T Conference

Hear from the experts Educational opportunities Networking with peers Present ideas and work


Attended by industry leaders and decision makers the Collections & Vulnerability Summit offers unprecedented networking and educational opportunities.

Featured Speakers View All

Featured Speakers

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk

Michelle Atkinson

Head of Income
United Utilities PLC

Ben Erwin


Nick Winterbottom

Head of Customer Support

Dennis Berg

Senior Manager Vulnerability and Consumer Policy

David Poole

Chief Risk Officer

Gareth McNab

Money Advice Liason Manager & Open Banking for Good Engagement Lead
Nationwide Building Society

Steven Coppard

Deputy direct, Government Debt Management
Cabinet Office

Steve Banks

Head of Home & Business Credit Risk

Alex Russell-Rutherford, CCXP

Customer Experience Manager
Wessex Water

Mark Gutteridge

Managing Director

Malachy McVeigh

Head of Credit and Collections
Power NI

Stuart Sykes

Oblix Capital

Steve Crabb

customer lead, policy and analytics

Chris Fitch

Vulnerability Lead
Money Advice Trust

Andrew Smith

Director of Marketing & External Affairs
Debt Resolution Forum

Peter Wallwork

Chief Executive Officer
Credit Services Association (CSA)

Nicky Butler

Business Principal EMEA

Andrew Alderson

Affordable Solutions Manager

Ranjit Krishna ACMA CGMA

Independent Consultant

Christina Renshaw

Head of Collections
Valda Energy

Robert Haslingden

Head of Digital Propositions

Colette Land

Senior Telcos and Utilities Consulting Partner

Michael Kennelly

Buisness Development Director Equiniti Benefactor

Stuart Simpson

Head of Equiniti Benefactor

Ed Heal

Director of Utilities and Telecoms

Matthew Lashbrook

Head of Debt and Credit Control
Green Network Energy

Daniel Walker-Nolan

Principal of strategy and policy

The Awards

The Awards

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The Collections & Vulnerbility Summit Gala Dinner will take place on the evening of the Summit, featuring the CCS Awards and Utilities & Telecoms Awards.


Recognising success in the Collections and Customer Service industry. The Collections & Customer Service Awards returns for its 13th year to recognise the outstanding achievements of those within collections and customer service. The Utilities & Telecoms Awards celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.
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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.


With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.


Become a sponsor


Get your brand noticed



Gain significant brand exposure through our extensive marketing coverage


Develop business relationships



Make direct contact with new prospects

Differentiate yourself from your competitors


Create competitor differentiation with your company name head and shoulders above your competition

Meet an engaged audience



The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event

Give attendees a ’taste’ of your business


Demonstrate services and products to potential customers across the industry

Book with confidence



Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry


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Agenda at a glance

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View full agenda



Main stage


Welcome from Credit Strategy


Defining vulnerability keynote panel


Morning tea, networking and exhibition break




An innovative approach to affordability

Breathing space


OFGEM: Customer vulnerability strategy

Fair share


OFWAT: Addressing affordability and vulnerability through PR19


Creating inclusive, customer-centric strategies to support financially vulnerable customers

Vulnerable customers, risk assessment and affordability




Vulnerable customers, risk assessment and affordability

Money Advice Trust: What are consumers vulnerable to?

Open banking for collections


Adapting your business to support customers in vulnerable circumstances

Christian’s Against Poverty: Beyond the ’vulnerability’ label

Transformational technology: A practical look


Reducing barriers to switching whilst increasing loyalty

StepChange: The wider challenges of supporting vulnerability

Technology and digital interaction: Does efficiency have a cost?


Afternoon tea, networking and exhibition break


Customer service, engagement and complaints management

Opportunities for debt sale 2020


Debt collection and management

’The M Word’: Removing the stigma of debt


End of conference

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.


Book now

Release 1
1 May –

31 May

Release 2
1 June –

29 June

Release 3
1 July –

31 July

Release 4
1 Aug –

31 Aug

Release 5
1 Sept –

3 Oct

Premium Member* - Creditor






Premium Member* - Supplier






Creditor / Lender



















If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here


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