16 October | The Midland Hotel, MANCHESTER

Household Credit conference
Collections & Vulnerability Summit 2019
Household Credit conference Nottingham 2018
Featuring the CDSP and U&T Conferences
16 October | The Midland Hotel, MANCHESTER

Collections & Vulnerability Summit

Wed Oct 16, 2019
09:00 - 17:00
The Midland Hotel Manchester

Customer service, interaction and affordability

Bringing together the UK’s most established Utilities & Telecoms and Collections, Debt Sale & Purchase conferences

With a collective heritage of over 28 years and a joint supplier market, giving more value to our sponsors, the Collections & Vulnerability Summit brings together Collections and Customer Service professionals from Utilities, Telecoms and Financial Services.

 

Taking place in Manchester on 16 October the Collections & Vulnerability Summit will explore best practice, guidelines and the role of technology giving you practical, applicable insight to establish improved collections and vulnerable customer strategies for your business.

 

The biggest annual gathering of collections and customer service professionals


The conference explores best practice in collections strategy, customer service, debt sale and life after Brexit. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.


Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.

 

CDSP Conference

Tackling the major issues specific to water, energy and telecoms

 

The dedicated conference for the risk, credit, collections, customer services and recoveries functions within energy, water and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.


Last year more than 150 attended from across the energy, water, public sector and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.

 

U&T Conference

Hear from the experts Educational opportunities Networking with peers Present ideas and work

 

Attended by industry leaders and decision makers the Collections & Vulnerability Summit offers unprecedented networking and educational opportunities.

Featured Speakers View All


Featured Speakers


Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk
Vodafone

Michelle Atkinson

Head of income domestic retail
United Utilities

Ben Erwin

Director - Barclays Financial Assistance
Barclays

Barry Forster

Head of Collections Customer Services Home & Business
nPower

Nick Winterbottom

Head of Customer Support
CYBG

Dennis Berg

Senior Manager Vulnerability and Consumer Policy
OFGEM

David Poole

Chief Risk Officer
Brighthouse

Gareth McNab

Money Advice Liason Manager & Open Banking for Good Engagement Lead
Nationwide Building Society

Rebecca Dibb-Simkin

Marketing Director
Octopus Energy

Steven Coppard

Deputy Director for Cross-Government Debt Policy and Strategy
Cabinet Office

Ian Parry

Director of Operations (Interim)
Orbit Energy

Steve Banks

Head of Home & Business Credit Risk
nPower

Alex Russell-Rutherford

Customer Experience Manager
Wessex Water

Katy Barnes

Head of Risk
Sky

Mark Chapman

Head of Collections Complaints and Social Media
OVO Energy

Mark Gutteridge

Managing Director
Flipper

Gary McCready

Director Commercial Planning
Dixons Carphone

Malachy McVeigh

Head of credit and collections
Power NI

John Preston

Head of Billing, Collections and Revenue Assurance
Tesco Mobile

Ben Jones

Co-Founder & CEO
Lite Energy

Stuart Sykes

Operations Director
Castle Trust

Steve Crabb

Director, Corporate Citizenship and Consumer Vulnerability
Centrica

Chris Fitch

Vulnerability Lead
Money Advice Trust

Andrew Smith

Director of Marketing & External Affairs
Debt Resolution Forum

Peter Wallwork

CEO
Credit Services Association

The Awards

The Awards

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The Collections & Vulnerbility Summit Gala Dinner will take place on the evening of the Summit, featuring the CCS Awards and Utilities & Telecoms Awards.

 

Recognising success in the Collections and Customer Service industry. The Collections & Customer Service Awards returns for its 13th year to recognise the outstanding achievements of those within collections and customer service. The Utilities & Telecoms Awards celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.
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Sponsors

Sponsors

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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

Become a sponsor

 

Get your brand noticed

 

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

 

Make direct contact with new prospects

Differentiate yourself from your competitors

 

Create competitor differentiation with your company name head and shoulders above your competition

Meet an engaged audience

 

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event

Give attendees a ’taste’ of your business

 

Demonstrate services and products to potential customers across the industry

Book with confidence

 

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

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Agenda

Agenda at a glance

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View full agenda


08.15

Registration

Main stage

09.00

Welcome from Credit Strategy

09.10

Defining vulnerability keynote panel

10:10

Consumer panel: Interaction, advice and vulnerable circumstances

10.50

Morning tea, networking and exhibition break

 

 

11.20

An innovative approach to affordability: United Utilities

Lite Energy case study

Breathing space

11.50

Open banking

OFWAT session: Measures to improve billing and affordability

Fair share

12.25

Telecoms moving into lending and future of financial services

OFGEM session

Vulnerable customers, risk assessment and affordability

12.55

Lunch




13:55

Technology transformation

Masterclasses

Transformational technology: A practical look

14:25

Vulnerable customers, risk assessment and affordability

Masterclasses

Open banking for collections

15:05

Customer service, engagement and complaints management

Masterclasses

Technology and digital interaction: Does efficiency have a cost?

15:35

Afternoon tea, networking and exhibition break

15:50

Reducing barriers to switching whilst increasing loyalty

Masterclasses

Opportunities for debt sale 2020

16:30

Debt collection and management

Masterclasses

’The M Word’: Removing the stigma of debt

17:10

End of conference

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Prices

Prices


 

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.

 

Book now

Release 1
1 May –

31 May

Release 2
1 June –

29 June

Release 3
1 July –

31 July

Release 4
1 Aug –

31 Aug

Release 5
1 Sept –

3 Oct

Premium Member* - Creditor

£375

£450

£525

£600

£675

Premium Member* - Supplier

£488

£563

£638

£713

£788

Premium Member* - Charity

£338

£338

£338

£338

£338

Creditor / Lender

£500

£600

£700

£800

£900

Supplier

£650

£750

£850

£950

£1,050

Charity

£450

£450

£450

£450

£450

 

If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here

 

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