16 October | The Midland Hotel, MANCHESTER

Household Credit conference
Collections & Vulnerability Summit 2019
Household Credit conference Nottingham 2018
Featuring the CDSP and U&T Conferences
16 October | The Midland Hotel, MANCHESTER

Collections & Vulnerability Summit

Wed Oct 16, 2019
09:00 - 17:00
The Midland Hotel Manchester

Customer service, interaction and affordability

Bringing together the UK’s most established Utilities & Telecoms and Collections, Debt Sale & Purchase conferences

With a collective heritage of over 28 years and a joint supplier market, giving more value to our sponsors, the Collections & Vulnerability Summit brings together Collections and Customer Service professionals from Utilities, Telecoms and Financial Services.


Taking place in Manchester on 16 October the Collections & Vulnerability Summit will explore best practice, guidelines and the role of technology giving you practical, applicable insight to establish improved collections and vulnerable customer strategies for your business.


The biggest annual gathering of collections and customer service professionals

The conference explores best practice in collections strategy, customer service, debt sale and life after Brexit. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.

Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.


CDSP Conference

Tackling the major issues specific to water, energy and telecoms


The dedicated conference for the risk, credit, collections, customer services and recoveries functions within energy, water and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.

Last year more than 150 attended from across the energy, water, public sector and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.


U&T Conference

Hear from the experts Educational opportunities Networking with peers Present ideas and work


Attended by industry leaders and decision makers the Collections & Vulnerability Summit offers unprecedented networking and educational opportunities.

Featured Speakers View All

Featured Speakers

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk

Michelle Atkinson

Head of income domestic retail
United Utilities

Ben Erwin

Director - Barclays Financial Assistance

Barry Forster

Head of Collections Customer Services Home & Business

Nick Winterbottom

Head of Customer Support

Dennis Berg

Senior Manager Vulnerability and Consumer Policy

David Poole

Chief Risk Officer

Gareth McNab

Money Advice Liason Manager & Open Banking for Good Engagement Lead
Nationwide Building Society

Rebecca Dibb-Simkin

Marketing Director
Octopus Energy

Steven Coppard

Deputy Director for Cross-Government Debt Policy and Strategy
Cabinet Office

Ian Parry

Director of Operations (Interim)
Orbit Energy

Steve Banks

Head of Home & Business Credit Risk

Alex Russell-Rutherford

Customer Experience Manager
Wessex Water

Katy Barnes

Head of Risk

Mark Chapman

Head of Collections Complaints and Social Media
OVO Energy

Mark Gutteridge

Managing Director

Gary McCready

Director Commercial Planning
Dixons Carphone

Malachy McVeigh

Head of credit and collections
Power NI

John Preston

Head of Billing, Collections and Revenue Assurance
Tesco Mobile

Ben Jones

Co-Founder & CEO
Lite Energy

Stuart Sykes

Operations Director
Castle Trust

Steve Crabb

Director, Corporate Citizenship and Consumer Vulnerability

Chris Fitch

Vulnerability Lead
Money Advice Trust

Andrew Smith

Director of Marketing & External Affairs
Debt Resolution Forum

Peter Wallwork

Credit Services Association

The Awards

The Awards

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The Collections & Vulnerbility Summit Gala Dinner will take place on the evening of the Summit, featuring the CCS Awards and Utilities & Telecoms Awards.


Recognising success in the Collections and Customer Service industry. The Collections & Customer Service Awards returns for its 13th year to recognise the outstanding achievements of those within collections and customer service. The Utilities & Telecoms Awards celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.
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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.


With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.


Become a sponsor


Get your brand noticed



Gain significant brand exposure through our extensive marketing coverage


Develop business relationships



Make direct contact with new prospects

Differentiate yourself from your competitors


Create competitor differentiation with your company name head and shoulders above your competition

Meet an engaged audience



The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event

Give attendees a ’taste’ of your business


Demonstrate services and products to potential customers across the industry

Book with confidence



Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry


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Agenda at a glance

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View full agenda



Main stage


Welcome from Credit Strategy


Defining vulnerability keynote panel


Consumer panel: Interaction, advice and vulnerable circumstances


Morning tea, networking and exhibition break




An innovative approach to affordability: United Utilities

Lite Energy case study

Breathing space


Open banking

OFWAT session: Measures to improve billing and affordability

Fair share


Telecoms moving into lending and future of financial services

OFGEM session

Vulnerable customers, risk assessment and affordability




Technology transformation


Transformational technology: A practical look


Vulnerable customers, risk assessment and affordability


Open banking for collections


Customer service, engagement and complaints management


Technology and digital interaction: Does efficiency have a cost?


Afternoon tea, networking and exhibition break


Reducing barriers to switching whilst increasing loyalty


Opportunities for debt sale 2020


Debt collection and management


’The M Word’: Removing the stigma of debt


End of conference

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.


Book now

Release 1
1 May –

31 May

Release 2
1 June –

29 June

Release 3
1 July –

31 July

Release 4
1 Aug –

31 Aug

Release 5
1 Sept –

3 Oct

Premium Member* - Creditor






Premium Member* - Supplier






Premium Member* - Charity






Creditor / Lender



















If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here


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