16 October | The Midland Hotel, MANCHESTER

Household Credit conference
Collections & Vulnerability Summit 2019
Household Credit conference Nottingham 2018
Featuring the CDSP and U&T Conferences
16 October | The Midland Hotel, MANCHESTER
Wed Oct 16, 2019
09:00 - 17:00
The Midland Hotel Manchester

Customer service, interaction and affordability

Bringing together the UK’s most established Utilities & Telecoms and Collections, Debt Sale & Purchase conferences

With a collective heritage of over 28 years and a joint supplier market, giving more value to our sponsors, the Collections & Vulnerability Summit brings together Collections and Customer Service professionals from Utilities, Telecoms and Financial Services.

 

Taking place in Manchester on 16 October the Collections & Vulnerability Summit will explore best practice, guidelines and the role of technology giving you practical, applicable insight to establish improved collections and vulnerable customer strategies for your business.

 

The biggest annual gathering of collections and customer service professionals


The conference explores best practice in collections strategy, customer service, debt sale and life after Brexit. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.


Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.

 

CDSP Conference

Tackling the major issues specific to water, energy and telecoms

 

The dedicated conference for the risk, credit, collections, customer services and recoveries functions within energy, water and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.


Last year more than 150 attended from across the energy, water, public sector and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.

 

U&T Conference

Hear from the experts Educational opportunities Networking with peers Present ideas and work

 

Attended by industry leaders and decision makers the Collections & Vulnerability Summit offers unprecedented networking and educational opportunities.

Sponsors

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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

Become a sponsor

 

Get your brand noticed

 

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

 

Make direct contact with new prospects

Differentiate yourself from your competitors

 

Create competitor differentiation with your company name head and shoulders above your competition

Meet an engaged audience

 

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event

Give attendees a ’taste’ of your business

 

Demonstrate services and products to potential customers across the industry

Book with confidence

 

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

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Agenda at a glance

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CDSP Conference

 

Read more

 

08.15

Registration

09.00

Welcome from Credit Strategy

09.10

Economic Update for Collections

09.50

Vulnerability Guidelines Update

10:10

Vulnerable Customers: Definition, Risk assessment and Affordability

10.50

Morning Tea, Networking and Exhibition Break

11.20

’The M Word’: Changing Consumer Attitudes Towards Debt

11.45

Consumer Panel: Interaction, Advice and Vulnerable Circumstances

12.25

Lunch

13:35

Transformational Technology: A Practical Look

14:15

Open Banking for Collections

14:40

Technology and Digital Interaction: Does Efficiency Have a Cost?

15:20

Afternoon Tea, Networking and Exhibition Break

15:40

Opportunities for Debt Sale 2020

16:10

Lender Discussion: Supplier Management

16.50

End of conference


 

Utilities & Telecoms’ Conference

 

Read more

 

08.15

Registration

09.00

Welcome from Credit Strategy

 

MAIN STAGE

09.10

Customer Service, Engagement and Complaints Management

09.50

An Innovative Approach to Affordability: United Utilities Case Study

10:10

Vulnerable Customers, Risk assessment and Affordability

10.50

Morning Tea, Networking and Exhibition Break

 

ENERGY

WATER

TELECOMS

11.20

OFGEM Session

OFWAT Session

OFCOM Session

11.45

New Entrants to the Market Cast Study: Lite Energy

Overcoming Challenges of PR19

Telecoms Moving into Lending and Future of Financial Services

12.25

Lunch

 

MAIN STAGE

13:35

Technology Transformation

14:15

Reducing Barriers to Switching Whilst Maintaining Consumer Loyalty

14:40

Open Banking

15:20

Afternoon Tea, Networking and Exhibition Break

 

MAIN STAGE

15:40

Case Study: Consumer Credit Risk

16:10

Debt Collection and Management

16.50

End of conference


 

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Prices


 

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.

 

Book now

Release 1
1 May –

31 May

Release 2
1 June –

29 June

Release 3
1 July –

31 July

Release 4
1 Aug –

31 Aug

Release 5
1 Sept –

3 Oct

Premium Member* - Creditor

£375

£450

£525

£600

£675

Premium Member* - Supplier

£488

£563

£638

£713

£788

Premium Member* - Charity

£338

£338

£338

£338

£338

Creditor / Lender

£500

£600

£700

£800

£900

Supplier

£650

£750

£850

£950

£1,050

Charity

£450

£450

£450

£450

£450

 

If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here

 

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