Holistic view across three industries and numerous sectors
Innovation in AI and Open Banking along with large amounts of technological transformation in the within the space.
What are the technological gamechangers are taking place?
Future look at how U&T firms are structured going forward.
Telecoms firms are beginning to see themselves as financial institutions, are Energy and Water going the same way?
Digitising customer service could be could be huge cost saving for the industry but comes fraught with potential regulatory and vulnerability issues.
How can we encourage consumers to contact creditors?
How can we change consumers’ attitude towards debt?
How do you encourage customers to adopt Open Banking when there’s a natural suspicion over whether giving creditors access to see their finances is in their best interest?
Overall look at opportunities for debt sale and purchase for the years ahead. What are the vulnerability questions, how do you make sure you get it right?