The Collections & Vulnerbility Summit Gala Dinner will take place on the evening of the Summit, featuring the CCS Awards and Utilities & Telecoms Awards.
|Recognising success in the Collections and Customer Service industry. The Collections & Customer Service Awards returns for its 13th year to recognise the outstanding achievements of those within collections and customer service.||The Utilities & Telecoms Awards celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.|
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Holistic view across three industries and numerous sectors
Innovation in AI and Open Banking along with large amounts of technological transformation in the within the space.
What are the technological gamechangers are taking place?
Future look at how U&T firms are structured going forward.
Telecoms firms are beginning to see themselves as financial institutions, are Energy and Water going the same way?
Digitising customer service could be could be huge cost saving for the industry but comes fraught with potential regulatory and vulnerability issues.
How can we encourage consumers to contact creditors?
How can we change consumers’ attitude towards debt?
How do you encourage customers to adopt Open Banking when there’s a natural suspicion over whether giving creditors access to see their finances is in their best interest?
Overall look at opportunities for debt sale and purchase for the years ahead. What are the vulnerability questions, how do you make sure you get it right?