16 October | The Midland Hotel, MANCHESTER

Household Credit conference
Collections & Vulnerability Summit 2019
Household Credit conference Nottingham 2018
Featuring the CDSP and U&T Conferences
16 October | The Midland Hotel, MANCHESTER

Agenda

Agenda at a glance

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08.15

Registration

Main stage

09.15

Welcome from Credit Strategy

09.30

Defining vulnerability keynote panel

10.30

Morning tea, networking and exhibition break

 

 

10.50

An innovative approach to affordability

Breathing space

11.30

OFGEM: Customer vulnerability strategy

Fair share

11.50

OFWAT: Addressing affordability and vulnerability through PR19

12.10

Creating inclusive, customer-centric strategies to support financially vulnerable customers

Vulnerable customers, risk assessment and affordability

12.50

Lunch




13:55

Vulnerable customers, risk assessment and affordability

Money Advice Trust: What are consumers vulnerable to?

Open banking for collections

14:25

Adapting your business to support customers in vulnerable circumstances

Christian’s Against Poverty: Beyond the ’vulnerability’ label

Transformational technology: A practical look

15:05

Reducing barriers to switching whilst increasing loyalty

StepChange: The wider challenges of supporting vulnerability

Technology and digital interaction: Does efficiency have a cost?

15:35

Afternoon tea, networking and exhibition break

15:50

Customer service, engagement and complaints management

Opportunities for debt sale 2020

16:30

Debt collection and management

’The M Word’: Removing the stigma of debt

17:10

End of conference

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