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New date for Collections & Vulnerability Summit and CCS Awards

Credit Strategy is proud to invite you to the very first Collections & Vulnerability Summit, bringing together the UK’s most established Utilities & Telecoms and Collections, Debt Sale and Purchase Conferences.

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Taking place at The Midland Hotel in Manchester on October 16, the summit will allow cross-pollination and shared learning between the sectors, becoming the UK’s first 360-degree forum for senior professionals and advisors in the collections and vulnerability space.


The Utilities & Telecoms Conference and Collections, Debt Sale & Purchase (CDSP) Conference, with a collective heritage of over 28 years are now combined under the umbrella of the Collections & Vulnerability Summit.


The summit will give delegates a vital opportunity to explore best practice, guidelines and the role of technology for practical, applicable insight into ways to improve collections and vulnerable customer strategies for your business.


Delegates will hear from high profile panellists and gain insight from rigorous on-stage interviews from the best-in-class credit professionals including, Dave Poole, managing director, financial services at Brighthouse, Penelope Clarke, head of credit risk at Vodafone, Rebecca Dib-Simkin, marketing and product director at Octopus Energy and Michelle Atkinson, Head of Income at United Utilities.


Luke Broadhurst, chief executive of Credit Strategy said: “It’s become clear through recent U&T and CDSP Conferences that there is a convergence, highlighting clear synergies across these events and markets.


“Sadly, vulnerability is an issue which is growing and becoming more complex while pervading other markets like gambling and gaming. It is the profession’s, industries and our responsibility to treat this critical issue with the utmost importance especially when juxtaposed against the collections profession.”


The conference will be followed by the Collections & Customer Service Awards, which will also take place at The Midland Hotel in Manchester. The awards programme returns for its 13th year to recognise the outstanding achievements of those within collections and customer service.

Entries usually cost £200 but are free of charge up until June 28, 2019. The final entry deadline is July 12, 2019.


To view the Collections & Vulnerability Summit agenda click here and if you would like to get involved in the event there are opportunities to become a speaker (call 020 7940 4835) or sponsor the conference (call 0207 940 4805).

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Collections & Vulnerability Summit closing remarks day two

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