
Vulnerability is the new normal
The Covid-19 pandemic is exposing the industry’s capability to support a nation propelled into vulnerability. In these conditions, the ability of the credit and financial services profession to adapt at speed, while protecting customers and brand reputation, is critical.
A digital broadcast event
In a year in which the pandemic has become a catalyst for innovation, agility and transformation, the summit will reflect the times in 2020 by becoming a fully digital, broadcast event, taking place during Vulnerability Awareness Week and a part of the Credit Festival. Find out more here.
With a collective heritage of more than 30 years, the Collections & Vulnerability Summit, sponsored by Experian, will host the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference, sponsored by Just. This unique event unites collections and customer service professionals from the utilities, telecoms, financial services and public sectors. Together, they will disclose vital information on best practice, industry trends and shared challenges.
View full agenda by clicking the images below.
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2020 Speakers View All
Chris Fitch
2020 Speakers
Chris Fitch
Sponsor
By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.
With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.
Get your brand noticed
Gain significant brand exposure through our extensive marketing coverage |
Develop business relationships
Make direct contact with new prospects |
Differentiate yourself from your competitors |
Meet an engaged audience
The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event |
Give attendees a ’taste’ of your business Demonstrate services and products to potential customers across the industry |
Book with confidence
Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry |
Audience
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U&T headline sponsor: | ||
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Sustainability Partner: | ||
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Full agendas
Click on the tabs below to see the full agendas for CDSP and U&T conferences.
Interested in speaking?
Please contact our Conference Producer, Kitty Wood:
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Email: kwood@shardfinancialmedia.com Telephone: 020 7940 4818 |
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25th November 2020 |
24th November 2020 |
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09.15 | Welcome address |
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10.10 | Welcome address |
09.25 | Using Insight to Shape Your Approach to Vulnerability During the Pandemic |
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10.20 | Economic update |
09.55 | Vulnerability is the new normal |
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10.55 | Vulnerability is the new normal | 10.35 | The operational revolution in collections | |
11.30 | The operational revolution in collections | 11.10 | Q&A with an enforcement market integrator | |
12.00 | Arrears foresight: Understand how the unfolding crisis will affect your customers | 11.45 | The new customer journey: Changing nature of customer interaction | |
12.30 | Lunch and networking break |
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13.15 | Debt sale and DCA markets: Opportunities for 2021 |
13.00 | Modelling for a recession |
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13.50 | Debt advice, funding and breathing space |
13.35 | Making high quality decisions in a fast-changing environment |
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14.25 | Protecting vulnerable customers from gambling debt |
14.10 | Strategies for customer expectations, amid rapid changes in demand |
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14.55 | Managing customer vulnerability | 14.40 | Closing remarks | |
15.25 | Closing remarks |

The annual Vulnerability Awareness Gala, sponsored by Experian has taken place on 24 November. It has brought together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.
The gala has united both the Collections & Customer Service Awards and Utilities & Telecoms Awards, sponsored by Just - with a collective heritage of 25 years! The event has recognised success and rewarded professionals for their exceptional and critical work across credit and collections, working in financial services, energy, water, telecoms and public sectors.
Prices
Don’t miss the leading edge insight, inspiration, celebrations and learnings available at the first Credit Festival. All content will be available live or on-demand through live digital broadcast, bringing you over 80hrs of content across November.
Discover what’s included in a Credit Festival pass
Credit Summit | ✓ |
Credit Awards | ✓ |
Women in Credit Awards | ✓ |
FSE Week | ✓ |
Lending Summit | ✓ |
Lending Awards | ✓ |
Car Finance Conference | ✓ |
Car Finance Awards | ✓ |
Collections & Vulnerability Summit – U&T | ✓ |
Collections & Vulnerability Summit – CDSP | ✓ |
U&T Awards | ✓ |
Collections & Customer Service Awards | ✓ |
Credit Festival Pass | £800 + VAT* |
*Tickets are only available to Creditors, Lenders and Charities. All other businesses can attend the event by taking one of our sponsorship packages. Sponsorship form here.
If you have any questions, please contact us by email directly by phone at 020 7940 4840.