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Government guidelines - CS TV given the green light as TV-style broadcast productions unaffected by new restrictions. More info here

6 October 2021 | The Point, Manchester

Featuring the CDSP Conference and U&T Conference sponsored by
6 October 2021 | The Point at Emirates Old Trafford, Manchester

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Who attends?

This unique event unites collections and customer service professionals from a wealth of different sectors, including:


Debt purchasing, servicing, collections and recoveries



CRA / Data & Analytics


Utilities & Telecoms


Banks & Financial Services




Alternative Lending


Legal, Advisory and Professional Services





Government, Regulation and Trade Associations


Debt Advice


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Why attend?


As vulnerability becomes the norm for millions of customers, the Summit will explore digital transformation, data and analytics, collaboration with the debt advice sector, regulators and government along with forbearance and the end of payment holidays. Collections professionals will also unravel how working practices may have changed forever.

Delegates will learn:


How to deploy data and analytics tools to assess fluctuating affordability

The volumes of customers, across multiple sectors, now identified as vulnerable

How to assess customers after payment holidays end

The growing role of automation and wider technology in collections and recoveries

The necessary collaboration between industry, regulators, the advice sector and government


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Back to face to face interactions

As the success of the vaccine roll-out brings normality within touching distance, we are planning to bring the conference as an in person event.

The security of our attendees, partners and staff continues to be of the utmost importance to us. When planning for our in person event, we continue to strictly follow government guidelines to ensure quality, positive interactions in a safe environment!

Join the Collections & Vulnerability community

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Influential audience
Gain insight from industry leaders on the current and future state of the sector

Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign


Audience feedback:


Brought to you by CS LIVE

After a tumultuous year, Credit Strategy is proud to add in-person gatherings to its portfolio of interactive events.

CS LIVE, which encompasses our vast array of in-person conferences and awards, will now complement the high-end, TV-quality broadcasts hosted under our CS TV brand.

Fully adhering to government guidelines, we are looking forward to welcoming people back for our conferences and awards ceremonies. You can count on the execution of stringent measures for us to deliver informative events and quality interactions in a safe and supportive way.

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