Bearing the theme Vulnerability is the new normal, the Collections & Vulnerability Summit, sponsored by Experian, brought together the leaders influencing how vulnerable customers are assisted, across multiple sectors, as they share experiences and best practice for customers affected by Covid-19.
With a collective heritage of more than 30 years, the summit hosted the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference sponsored by Just. This unique event brought sector experts together as they explored responses to the vast, volatile shifts in vulnerability seen this year.
Collections leaders analysed the scale of the pandemic’s impact on customers, new volumes of customers now identified as vulnerable, forbearance amid the end of payment holidays, industry collaboration and several topics around technology.
As creditors and collections organisations had to switch to work-from-home polices once again in November, the Collections & Vulnerability Summit has featured debates on the critical role of automation, how the pandemic may act as a catalyst for digital transformation across collections and how the deployment of data and analytics to assess affordability has evolved since the lockdown.
CCS Awards
Best Vulnerable Customer Support Initiative - Covid-19
U&T Awards
Best Technology Provider – Business Continuity
CCS Awards
Best Use of Technology - Business Continuity
U&T Awards
Best Vulnerable Customer Support Team
CCS Awards
The CCS Company Award for Business Continuity
U&T Awards
The U&T Company Award for Sustainability
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