Bearing the theme Vulnerability is the new normal, the Collections & Vulnerability Summit, sponsored by Experian, brought together the leaders influencing how vulnerable customers are assisted, across multiple sectors, as they share experiences and best practice for customers affected by Covid-19.
With a collective heritage of more than 30 years, the summit hosted the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference sponsored by Just. This unique event brought sector experts together as they explored responses to the vast, volatile shifts in vulnerability seen this year.
Collections leaders analysed the scale of the pandemic’s impact on customers, new volumes of customers now identified as vulnerable, forbearance amid the end of payment holidays, industry collaboration and several topics around technology.
As creditors and collections organisations had to switch to work-from-home polices once again in November, the Collections & Vulnerability Summit has featured debates on the critical role of automation, how the pandemic may act as a catalyst for digital transformation across collections and how the deployment of data and analytics to assess affordability has evolved since the lockdown.
Best Vulnerable Customer Support Initiative - Covid-19
Best Technology Provider – Business Continuity
Best Use of Technology - Business Continuity
Best Vulnerable Customer Support Team
The CCS Company Award for Business Continuity
The U&T Company Award for Sustainability
Gain knowledge from industry leaders on the current and future state of the sector amidst the pandemic
Hear high profile panel discussions and rigorous interviews covering the topics that are keeping the industry up at night
Connect with c-suite and function heads from across the entire collections and vulnerability profession
Establish your presence in the market, or consolidate your position as a leading provider in the industry
Capture the attention of influential buyers and build new prospects
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign