THIS EVENT TAKES PLACE DURING CREDIT FESTIVAL. FIND OUT MORE HERE

25 november 2020 | VIRTUAL

Featuring the CDSP Conference and U&T Conference sponsored by
24-25 November 2020 | Digital event
Tue Nov 24, 2020 - Thu Nov 26, 2020
09:30 - 16:00
Virtual event

Vulnerability is the new normal

The Covid-19 pandemic is exposing the industry’s capability to support a nation propelled into vulnerability. In these conditions, the ability of the credit and financial services profession to adapt at speed, while protecting customers and brand reputation, is critical.

 

A digital broadcast event

In a year in which the pandemic has become a catalyst for innovation, agility and transformation, the Car Finance Conference will reflect the times in 2020 by becoming a fully digital, broadcast event, taking place during Lending Week and a part of the Credit Festival. Find out more here.

 

With a collective heritage of more than 30 years, the Collections & Vulnerability Summit will host the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference, sponsored by Just. This unique event unites collections and customer service professionals from the utilities, telecoms, financial services and public sectors. Together, they will disclose vital information on best practice, industry trends and shared challenges.

 


As vulnerability becomes the norm for millions of customers, the Summit will explore digital transformation, data and analytics, collaboration with the debt advice sector, regulators and government along with forbearance and the end of payment holidays. Collections professionals will also unravel how working practices may have changed forever.


Delegates will learn:

  • How collections teams are deploying data and analytics tools to assess fluctuating affordability
  • The volumes of customers, across multiple sectors, now identified as vulnerable
  • How collections professionals are assisting customers after payment holidays end
  • The growing role of automation and wider technology in collections and recoveries
  • The collaboration between industry, regulators, the advice sector and government, which is now necessary for customers’ financial recovery

The event brings together risk, credit, collections, customer services and recoveries functions within energy, water and telecoms, debt buyers, collection agencies and partners at debt recovery law firms.

 

View agenda

Previous speakers include: View All


Previous speakers include:


Gareth McNab

Money Advice Liason Manager & Open Banking for Good Engagement Lead
Nationwide Building Society

Stuart Sykes

COO
Oblix Capital

Nick Winterbottom

Head of Customer Support
CYBG

Steven Coppard

Deputy direct, Government Debt Management
Cabinet Office

Chris Fitch

Vulnerability Lead
Money Advice Trust

Peter Wallwork

Chief Executive Officer
Credit Services Association (CSA)

Carla Lourenco

Head of Credit Risk
Evolution Money

Paul Hammick

Director of unsecured collections
Lloyds Banking Group

Nick Watson

Senior Manager - Customer Support
Virgin Money Plc

Dawn Stobart

Director of External Affairs
Christians Against Poverty (CAP)

Peter Tutton

Head of Policy
StepChange Debt Charity

Frank Horvath

Managing Director
Link Financial Outsourcing Ltd

Marie Marsden

Head of Credit Operations
Shop Direct Group

Nick Beal

Chief Regulatory & Public Affairs Officer
Amigo Loans

Michelle Atkinson

Head of Income
United Utilities

Nicky Butler

Business Principal EMEA
Nice

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk
Vodafone

Steve Banks

Head of Data & Credit Risk Oversight
Cumberland Building Society

christina renshaw

Head of Collections
Valda Energy

MALACHY MCVEIGH

Head of Payment and Account esolutions
Power NI

Alex Russell-Rutherford, CCXP

Customer Experience Manager
Wessex Water

Mark Gutteridge

Managing Director
Flipper

Daniel Walker-Nolan

Principal of strategy and policy
Ofwat

Matthew Lashbrook

Head of Debt and Credit Control
Green Network Energy

Dennis Berg

Senior Policy Manager
Ofgem

Ben Erwin

Director
Barclays

David Poole

Chief Risk Officer
Brighthouse

Andrew Alderson

Affordable Solutions Manager
Npower

Tasneem Bhamji

Product owner financial wellbeing
Lloyds Banking Group

Sponsor


 

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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

Become a sponsor

 

 

Get your brand noticed

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

Make direct contact with new prospects

 

Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition


Meet an engaged audience

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event


Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

Audience

Collections & Vulnerability Summit audience seniority levelCollections & Vulnerability Summit audience industry breakdown

 

 

 


 

U&T headline sponsor
Sponsors
Supporters
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Agenda at a glance

 

This is an agenda preview. A full agenda with speakers will be revealed shortly.

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Registration starting from 8.15am

Welcome address

Welcome address

Vulnerability is the new normal

Economic update

Economic update

The operational revolution in collections

The operational revolution in collections

Vulnerability is the new normal

Lunch and networking break

Collections, Debt Sale & Purchase

Utilities & Telecoms sponsored by:

Debt sale and DCA markets: Opportunities for 2021

Modelling for a recession

Debt advice, funding and breathing space

The new customer journey: Changing nautre of customer interaction

Networking break

Collections, Debt Sale & Purchase

Utilities & Telecoms sponsored by:

Protecting vulnerable customers from gambling debt

Strategies for customer expectations, amid rapid changes in demand

Working practices: Have they changed for good?

Working practices: Have they changed for good?

Conference close at 16.30

 

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The annual Vulnerability Awareness Gala, which follows the Collections & Vulnerability Summit, brings together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.

 

The dinner unities both the Collections & Customer Service Awards and Utilities & Telecoms Awards, sponsored by Just - with a collective heritage of 25 years! This event recognises success and rewards professionals for their exceptional and critical work across credit and collections, working in financial services, energy, water, telecoms and public sectors.

 

New categories in both programmes include:

- The Company Award for Business Continuity

- The Company Award for Sustainability

- Best Technology Provider – Business Continuity

- Best Use of Technology - Business Continuity

- Best Vulnerable Customer Support Initiative - Covid-19

 

 

View categories

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Prices

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Don’t miss the leading edge insight, inspiration, celebrations and learnings available at the first Credit Festival. All content will be available live or on-demand through live digital broadcast, bringing you over 80hrs of content across November.


Discover what’s included in a Credit Festival pass

Credit Summit
Credit Awards
Women in Credit Awards
FSE Week
Lending Summit
Lending Awards
Car Finance Conference
Car Finance Awards
Collections & Vulnerability Summit – U&T
Collections & Vulnerability Summit – CDSP
U&T Awards
Collections & Customer Service Awards
Credit Festival Pass £800 + VAT*

*Tickets are only available to Creditors, Lenders and Charities. All other businesses can attend the event by taking one of our sponsorship packages. Sponsorship form here.

Book now

If you have any questions, please contact us by email directly by phone at 020 7940 4840.

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Join the Collections & Vulnerability community

Receive the latest news, interviews, reports, event updates, exclusive offers and promotions direct to your inbox
Influential audience
Gain insight from industry leaders on the current and future state of the sector


Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Insight
Gain knowledge from industry leaders on the current and future state of the sector amidst the pandemic
Learn
Hear high profile panel discussions and rigorous interviews covering the topics that are keeping the industry up at night
Network
Connect with c-suite and function heads from across the entire collections and vulnerability profession



Audience feedback:

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry

New business
Capture the attention of influential buyers and build new prospects


Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

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