The Midland Hotel, MANCHESTER

Car Finance Regulation & Development Forum
11 November | The Midland Hotel, MANCHESTER

2019 Agenda

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9.30: Welcome and opening addresses



9.45: FCA motor finance update

  • Update on the FCA’s motor finance review


10.00: Panel: FCA motor finance update

  • Chance for the audience to ask industry experts the opinions on the FCA address
  • What the review means for your business
  • Areas for the industry to improve


10.30: Addressing the FCA concerns part 1

  • Commission and Revenue models
  • What work lenders and brokers have done on addressing the FCA concerns on DIC
  • The link between credit risk and commission reward


11.30: Morning break


11.45: Improving the efficiency of relationships between brokers and lenders

  • An opportunity to discuss how both can work more closely together
    • Relationship management
    • MI reporting
    • Bad debt reporting

12.20: Lunch break


13.00: Update on the role of The Financial Ombudsman Service

  • What is their curent role in vehicle and motor finance complaints.
  • How they are approaching the motor finance landscape
  • Charge structure
  • Experience of current dealings with FOS

Mark Lloyd, DSG Finance


13.15: Financial Ombudsman panel

  • A panel of car finance lenders and brokers discuss their concerns
    • FOS’ range of responsibility
    • Challenges for FOS managing vehicle issues
    • Working with FOS for better customer outcomes


14.00: Addressing the FCA concerns part 2

  • Focussing on affordability in the motor finance market
    • How can brokers and lenders use Open Banking to better solve the issue
    • By which party and at what point in the process are affordability checks made

15.00: Developing your brokerage

  • Ideas for how a broker can grow and improve their business.
    • Starting a lending book
    • M&A activity
    • Investment processes

15.15: Afternoon break


15.45: Open forum

  • Closing panel to summarise the day
  • Ask all your questions to a mixed panel of motor finance experts
  • Key messages to take home from the day

16.45: Closing speeches


17.00: Conference close


The forum will be followed by a private networking dinner at 19.00


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