Wed Nov 21, 2018
08:15 - 16:45
The Midland Hotel, Manchester

Collections, Debt Sale & Purchase Conference 2018

Add to calendar 11/21/2018 08:15 AM 11/21/2018 04:45 PM Manchester CDSP Conference The CDSP Conference returns for its 18th year in 2018 and focuses on best practice in collections strategy and debt sale. Visit the CDSP website The Midland Hotel, Manchester

 

This conference, which is a must attend event of the credit calendar will explore best practice in collections strategy, customer service, debt sale and life after Brexit.

 

Don’t miss the biggest annual gathering of collections and customers service professionals

 

Understanding the new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.

 

The agenda explores:

  • Collections for vulnerable customers – award winning case studies of how a raft of lenders are squaring up to the issue
  • Open banking and machine learning for collections – learn from the leaders who are at the forefront of developing practical usages for this technology
  • Debt sale opportunities for 2019 in the UK and beyond
  • Digital collections and customer interaction
  • Changing perceptions – how we are representing the industry
  • Future gazing – the lifecycle of debt 2018 and beyond

It’s the perfect opportunity to make sure your systems and processes are up to scratch, expand your network and gain insight into how your colleagues are shaping the common challenges.

 

The audience:

 

Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.

 

 

A private networking tool will also be available to use on the day, where delegates can see who is attending the event and set up 1-2-1 meetings. The tool can be found by joining the event, using the code ‘CDSPConf18’, online at www.brella.io.

 

Speakers View All


Speakers


Stuart Sykes

Operations Director
Castle Trust

Tasneem Bhamji

Head of Business Transformation - Credit Operations
Lloyds Banking Group

Richard Kernick

Head of Risk Strategy
Santander Consumer UK

Chris Ball

Head of Collections and Recoveries

Laurence Venn

Chief Executive Officer
Excel Field Services

Martin Coppack

Deputy-Chief Executive
Lending Standards Board

Alasdair Skeoch

Head of Collections
Provident Financial Group

Ronald Turnbull

Head of Debt Purchase
Vanquis Bank

Amer Bhatti

Chief Compliance Officer
Welendus

Steve Crabb

Director Consumer Vulnerability
British Gas

David Poole

Chief Risk Officer
Brighthouse

Stephen Bint

Head of Collections, Recoveries and Account Management Strategy
permanent tsb

Audience

The CDSP Conference provides unparalleled networking opportunities

Share on LinkedInShare on Twitter

Audience profile:

 

 

 

 

"Well organised, interesting and lively dialogue with the panels and the speakers"

 

Member of the General Council

Bank of Greece

 

 

"Focused event upon debt sale and purchase, featuring speakers with lots of practical experience in the sector"

 

Solicitor

Mason Hayes & Curran

 

 

"Unique direct access to a broad range expertise and insight"

 

Client Services Director

Marston Holdings

Share on LinkedInShare on Twitter

Frequently Asked Questions

Share on LinkedInShare on Twitter

DO YOU OFFER PREFERENTIAL RATES?

 

We offer preferential rates to:

  • all our Premium members
  • charities and non-profit organisations
  • ’New Generation’ (individuals of 30 years old and under within a creditor/lender company)

 

HOW MUCH DOES IT COST TO ATTEND?

 

Pass rates

Super Early bird

(ended 3 August)

Early bird

(ended 7 September)

Standard

(ends 5 October)

Late
Premium members Creditor £400 £500 £600 £700
Standard £600 £700 £800 £900
Non-members Creditor £450 £550 £650 £750
Standard £650 £750 £850 £900

Find out how to become a Premium member

 

All prices are VAT exclusive

 

Terms and Conditions apply

 


 

WHO ATTENDS THE CONFERENCE?

 


 

 

WHERE WILL THE EVENT TAKE PLACE?

 

The Midland Hotel

Peter Street,
Manchester,

M60 2DS

 

Travel directions to The Midland Hotel, Manchester:

- By rail:

Nearest train station

Oxford Road - 300 metres

Manchester Piccadilly - ¾ mile

- By car:

From the south:
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103).Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the hotel is facing you.


From the north:
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards theTrafford Centre. Follow signs for the city centre and Manchester Central Convention Complex (A57). Turn left intoWater Street and left onto the A56 Deansgate. Turn right onto Peter Street and the hotel is 300 metres on the right hand side.

Parking:

Please note that the hotel does not have its own car park, however, parking is available at the NCP Manchester Central (formerly known as G-Mex Centre) to the rear of the hotel.

Getting to us with your sat nav: When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel. To go directly to the NCP Manchester Central car park, use postcode M2 3GX

 

 


MY QUESTION ISN’T COVERED ABOVE, WHO DO I CONTACT?

 

General enquiries
t: 020 7940 4835 - press 0
e: enquiries@creditstrategy.co.uk

 

Events team
t: 020 7940 4835 - press 4
e: events@creditstrategy.co.uk

 

Sales team

t: 020 7940 4835 - press 2
e: sales@creditstrategy.co.uk

 

Editorial team

t: 020 7940 4835 - press 1
e: editorial@creditstrategy.co.uk

 

Marketing team
t: 020 7940 4835 - press 3
e: marketing@creditstrategy.co.uk

 

 

Share on LinkedInShare on Twitter

Collections & Customer Service Awards

Recognising success in the Collections and Customer Service industry

Share on LinkedInShare on Twitter

The Collections & Customer Service Awards return for its 12th year to recognise the outstanding achievements of those within collections and customer service and entries are now open.

 

Aiming to reflect the exceptional and critical work within the industry, the awards honour professionals with a particular focus on conduct and compliance and include categories such as Agent of the Year, Best Collections Technology and Best Customer Service Provider - view all categories here.

 

Learn more

Share on LinkedInShare on Twitter

Join the Collections, Debt Sale & Purchase community

Receive the latest news, competitions, event updates, exclusive offers and promotions direct to your inbox

Credit Strategy events, offers and promotions

Influential audience
Gain insight from industry leaders on the current and future state of the sector


Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Influential audience
Gain insight from industry leaders on the current and future state of the sector
Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking
Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession



Previous attendees

Speaking this year

Chris Ball

Chris Ball

Tasneem Bhamji

Tasneem Bhamji

Richard Kernick

Richard Kernick

David Poole

David Poole

Stuart Sykes

Stuart Sykes

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry

New business
Capture the attention of influential buyers and build new prospects


Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Sponsoring

LendingMetrics
RSM

Supporting

CCTA
CFA
CSA
Step Change
Credit Strategy homepage
POWERED BY SHARD FINANCIAL MEDIA
LinkedIn page

Did you find our website useful?

Thank you for your input

Thank you for your feedback

creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group