17 October | The Midland Hotel, MANCHESTER

Featuring the CDSP and U&T Conferences
17 October | The Midland Hotel, MANCHESTER
Thu Oct 17, 2019
09:10 - 17:00
The Midland Hotel, Manchester

The biggest annual gathering of collections and customer service professionals

Add to calendar 11/20/2019 08:15 AM 11/20/2019 04:45 PM Manchester CDSP Conference The CDSP Conference returns for its 19th year in 2019 and focuses on best practice in collections strategy and debt sale. Visit the CDSP website The Midland Hotel, Manchester

 

The conference explores best practice in collections strategy, customer service, debt sale and life after Brexit. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.

 

Book now

 

The audience:

 

Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.

 

Book now

 

2018 Speakers View All


2018 Speakers


Stuart Sykes

Operations Director
Castle Trust

Tasneem Bhamji

Product owner, financial wellbeing
Lloyds Banking Group

Richard Kernick

Collections Director
PSA Finance

Chris Ball

Head of Collections & Recoveries
Nationwide Building Society

Laurence Venn

Chief Executive Officer
Excel Field Services

Martin Coppack

Deputy-Chief Executive
Lending Standards Board

Alasdair Skeogh

Head of Credit Operations
Brighthouse

Ronald Turnbull

Head of Debt Purchase
Vanquis Bank

Peter Wallwork

CEO
Credit Services Association

Amer Bhatti

Chief Compliance Officer
Welendus

Steve Crabb

Director, Corporate Citizenship and Consumer Vulnerability
Centrica

David Poole

Chief Risk Officer
Brighthouse

Stephen Bint

Head of Collections, Recoveries and Account Management Strategy
permanent tsb

Sponsors

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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

 

Get your brand noticed

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

Make direct contact with new prospects

 

Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition


Meet an engaged audience

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event


Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

Become a sponsor

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Agenda at a glance

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08.15

Registration

09.00

Welcome from Credit Strategy

09.10

Economic Update for Collections

09.50

Vulnerability Guidelines Update

10:10

Vulnerable Customers: Definition, Risk assessment and Affordability

10.50

Morning Tea, Networking and Exhibition Break

11.20

’The M Word’: Changing Consumer Attitudes Towards Debt

11.45

Consumer Panel: Interaction, Advice and Vulnerable Circumstances

12.25

Lunch

13:35

Transformational Technology: A Practical Look

14:15

Open Banking for Collections

14:40

Technology and Digital Interaction: Does Efficiency Have a Cost?

15:20

Afternoon Tea, Networking and Exhibition Break

15:40

Opportunities for Debt Sale 2020

16:10

Lender Discussion: Supplier Management

16.50

End of conference


 

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Prices

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.


Passes

 

 

Premium Member* - Creditor
Premium Member* - Supplier
Premium Member* - Charity
Creditor / Lender
Supplier
Charity

1 May –

31 May

 

1 June –

29 June

1 July –

31 July

1 Aug –

31 Aug

1 Sept –

3 Oct

£375 £450 £525 £600 £675
£488 £563 £638 £713 £788
£338 £338 £338 £338 £338
£500 £600 £700 £800 £900
£650 £750 £850 £950 £1,050
£450 £450 £450 £450 £450

Book now

All prices are exclusive of VAT.

Want to know more about the winner’s packages? Send us an email or call us on 020 7940 4835

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here

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Influential audience
Gain insight from industry leaders on the current and future state of the sector


Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Influential audience
Gain insight from industry leaders on the current and future state of the sector
Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking
Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession



Previous attendees

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry

New business
Capture the attention of influential buyers and build new prospects


Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Sponsoring

LendingMetrics
RSM

Supporting

CCTA
CFA
CSA
Step Change
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