16 October | The Midland Hotel, MANCHESTER

Featuring the CDSP and U&T Conferences
16 October | The Midland Hotel, MANCHESTER
Wed Oct 16, 2019
09:10 - 17:00
The Midland Hotel, Manchester

The biggest annual gathering of collections and customer service professionals

Add to calendar 10/16/2019 08:15 AM 10/16/2019 04:45 PM Manchester CDSP Conference The CDSP Conference returns for its 19th year in 2019 and focuses on best practice in collections strategy and debt sale. Visit the CDSP website The Midland Hotel, Manchester

 

The conference explores best practice, guidelines and the role of technology giving you practical, applicable insight to establish improved collections and vulnerable customer strategies for your business.

 

With sessions taking in collections strategy, customer service and debt sale, all incorporating how vulnerable customers can be best treated. Understanding new systems and processes that are being adopted across the board, and how your industry colleagues are overcoming shared problems.

 

Book now

 

The audience:

 

Last year more than 200 attended including heads of collections from lenders and a range of other sectors, chief executives of debt buyers and collection agencies, partners at debt recovery law firms.

 

Book now

 

2018 Speakers View All


2018 Speakers


Gareth McNab

Money Advice Liason Manager & Open Banking for Good Engagement Lead
Nationwide Building Society

Stuart Sykes

Operations Director
Castle Trust

Ben Erwin

Director - Barclays Financial Assistance
Barclays

Nick Winterbottom

Head of Customer Support
CYBG

David Poole

Chief Risk Officer
Brighthouse

Steven Coppard

Deputy Director for Cross-Government Debt Policy and Strategy
Cabinet Office

Steve Crabb

Director, Corporate Citizenship and Consumer Vulnerability
Centrica

Chris Fitch

Vulnerability Lead
Money Advice Trust

Andrew Smith

Director
The Insolvency Panel

Marcel LeGouais

Managing Editor
Shard Financial Media

Peter Wallwork

CEO
Credit Services Association

Sponsors


 

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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

Become a sponsor

 

 

Get your brand noticed

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

Make direct contact with new prospects

 

Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition


Meet an engaged audience

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event


Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

 

 


 

Sponsors
Supporters
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Agenda at a glance

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View full agenda


08.15

Registration

09.00

Welcome from Credit Strategy

09.10

Defining vulnerability keynote panel

10:10

Consumer panel: Interaction, advice and vulnerable circumstances

10:50

Morning tea, networking and exhibition break

11.20

Breathing space

11.50

Fair share

12.25

Vulnerable customers, risk assessment and affordability

12.55

Lunch

13:55

Transformational technology: A practical look

14:25

Open banking for collections

15:05

Technology and digital interaction: Aoes efficiency have a cost?

15:35

Afternoon tea, networking and exhibition break

15:40

Opportunities for debt sale 2020

16:30

’The M word’: Removing the stigma of debt

17:10

End of conference

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CCSawardsheader.png

Recognising success in the Collections and Customer Service industry. The Collections & Customer Service Awards returns for its 13th year to recognise the outstanding achievements of those within collections and customer service.

 

Aiming to reflect the exceptional and critical work within the industry, the awards honour professionals with a particular focus on conduct and compliance and include categories such as Agent of the Year, Best Collections Technology and Best Customer Service Provider - view the 2018 winners here.

 

Learn more

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Prices

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.


Passes

 

 

Premium Member* - Creditor
Premium Member* - Supplier
Premium Member* - Charity
Creditor / Lender
Supplier
Charity

1 May –

31 May

 

1 June –

29 June

1 July –

31 July

1 Aug –

31 Aug

1 Sept –

3 Oct

£375 £450 £525 £600 £675
£488 £563 £638 £713 £788
£338 £338 £338 £338 £338
£500 £600 £700 £800 £900
£650 £750 £850 £950 £1,050
£450 £450 £450 £450 £450

Book now

All prices are exclusive of VAT.

If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here

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Influential audience
Gain insight from industry leaders on the current and future state of the sector


Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Influential audience
Gain insight from industry leaders on the current and future state of the sector
Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking
Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession



Previous attendees

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry

New business
Capture the attention of influential buyers and build new prospects


Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

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