15 October 2020 | The Midland Hotel, MANCHESTER

Featuring the CDSP and U&T Conferences
15 October 2020 | The Midland Hotel, MANCHESTER

Agenda at a glance

 

This is an agenda preview. A full agenda with speakers will be revealed shortly.

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08:15

Registration

09:00

Chairman’s welcome

09:10

Economic update

09:30

Panel session: Vulnerability is the new normal

10:10

Back to business: Best practice post Covid-19

10:50

Morning tea, networking and exhibition break

Collections, Debt Sale & Purchase

Utilities & Telecoms

Business Vulnerability and Operational Resilience

11:20

Regulatory update:
New FCA guidance; industry responses and interpretations

Tackling accumulated consumer debt

Business continuity planning: Preparing for future disruptions

11:45

How collections professionals can adapt to a rapidly changing environment

Identifying and supporting vulnerable customers

Determining business vulnerabilities

12:25

Identifying and supporting vulnerable customers: Short term and long-term vulnerabilities

Segmenting your customer base for optimal collections

Investing in people: Improving internal resilience

12:50

Lunch

Collections, Debt Sale & Purchase

Utilities & Telecoms

Business Vulnerability and Operational Resilience

13:50

Building a truly scalable collections function

The shift in challenges as customer base grows

Managing external risks: Suppliers and outsourcing

14:15

AI to Open Banking: Does efficiency come at a cost?

Customer engagement: Maintaining relationships with your customers

Minimising operational risk in a rapidly evolving technological landscape

14:40

Customer engagement: How has the last six months changed customer interaction

Protecting customers from fraud

Keeping businesses running: Securing funding post Covid-19

15:20

Afternoon tea, networking and exhibition break

Collections, Debt Sale & Purchase

Utilities & Telecoms

Business Vulnerability and Operational Resilience

15:40

Debt sale 2020: How has the market changed?

Regulator panel

Tackling fraud: Preventing future attacks at a time of heightened vulnerability

16:10

Closing plenary: Working practices: How have they changed forever?

16:50

End of conference

 

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Influential audience
Gain insight from industry leaders on the current and future state of the sector


Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Influential audience
Gain insight from industry leaders on the current and future state of the sector
Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking
Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession



Previous attendees
















Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry

New business
Capture the attention of influential buyers and build new prospects


Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

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