Agenda at a glance
This is an agenda preview. A full agenda with speakers will be revealed shortly.
|
08:15 |
Registration |
||
|
09:00 |
Chairman’s welcome |
||
|
09:10 |
Economic update |
||
|
09:30 |
Panel session: Vulnerability is the new normal |
||
|
10:10 |
Back to business: Best practice post Covid-19 |
||
|
10:50 |
Morning tea, networking and exhibition break |
||
|
Collections, Debt Sale & Purchase |
Utilities & Telecoms |
Business Vulnerability and Operational Resilience |
|
| 11:20 |
Regulatory update: |
Tackling accumulated consumer debt |
Business continuity planning: Preparing for future disruptions |
| 11:45 |
How collections professionals can adapt to a rapidly changing environment |
Identifying and supporting vulnerable customers |
Determining business vulnerabilities |
| 12:25 |
Identifying and supporting vulnerable customers: Short term and long-term vulnerabilities |
Segmenting your customer base for optimal collections |
Investing in people: Improving internal resilience |
| 12:50 |
Lunch |
||
|
Collections, Debt Sale & Purchase |
Utilities & Telecoms |
Business Vulnerability and Operational Resilience |
|
| 13:50 |
Building a truly scalable collections function |
The shift in challenges as customer base grows |
Managing external risks: Suppliers and outsourcing |
| 14:15 |
AI to Open Banking: Does efficiency come at a cost? |
Customer engagement: Maintaining relationships with your customers |
Minimising operational risk in a rapidly evolving technological landscape |
| 14:40 |
Customer engagement: How has the last six months changed customer interaction |
Protecting customers from fraud |
Keeping businesses running: Securing funding post Covid-19 |
|
15:20 |
Afternoon tea, networking and exhibition break |
||
|
|
Collections, Debt Sale & Purchase |
Utilities & Telecoms |
Business Vulnerability and Operational Resilience |
|
15:40 |
Debt sale 2020: How has the market changed? |
Regulator panel |
Tackling fraud: Preventing future attacks at a time of heightened vulnerability |
|
16:10 |
Closing plenary: Working practices: How have they changed forever? |
||
|
16:50 |
End of conference |
||
Join the Collections, Debt Sale & Purchase community
Gain insight from industry leaders on the current and future state of the sector
Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking
Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession
| Influential audience Gain insight from industry leaders on the current and future state of the sector | Learn Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking | Network Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession |
Previous attendees
Collections, Debt Sale & Purchase events news
CCS Awards
Best Vulnerable Customer Support Initiative - Covid-19
U&T Awards
Best Technology Provider – Business Continuity
CCS Awards
Best Use of Technology - Business Continuity
U&T Awards
Best Vulnerable Customer Support Team
CCS Awards
The CCS Company Award for Business Continuity
U&T Awards
The U&T Company Award for Sustainability
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign
| Awareness Establish your presence in the market, or consolidate your position as a leading provider in the industry | New business Capture the attention of influential buyers and build new prospects | Exposure Gain high impact market exposure by being part of the extensive multi-platform marketing campaign |
