16 October | The Midland Hotel, MANCHESTER

Recognising success in the Collections and Customer Service industry

 

16 October | The Midland Hotel, MANCHESTER

Wed Oct 16, 2019
19:16 - 02:00
The Midland Hotel, Manchester

Collections & Customer Service Awards 2019


Recognising success in the Collections and Customer Service industry

Add to calendar 10/16/2019 08:15 AM10/17/2019 02:00 AM LondonCollections & Customer Service Awards 2019 Visit the Collections & Customer Service Awards 2019 website The Midland Hotel, Manchester

For 2019, the Collections & Customer Service Awards (CCS) will be held as part of the first Collections & Vulnerability Summit Annual Dinner.

 

The annual dinner, which follows the Collections & Vulnerability Summit, marks the culmination of our unique, major gathering of credit and collections professionals, working across the financial services, energy, water, telecoms and public sectors.

 

Now in its 13th year, the CCS Awards once again presents an opportunity to champion the outstanding achievements of organisations, teams and individuals working for financial services providers, or central or local government.

 

New for 2019

 

This year, the CCS Awards will be held alongside the Utilities & Telecoms (U&T) Awards, at the annual dinner.

 

On the night, awards will be handed out to:

  • Finalists working in financial services or the public sector, who entered the CCS Awards
  • Finalists operating in the utilities and telecoms sectors, who entered the U&T Awards

By uniting both awards programmes, Credit Strategy will bring together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.

 

Book now

 

Both awards programmes are independently judged. The annual black-tie dinner and ceremony will be held at The Midland Hotel, Manchester, providing a forum for unparalleled networking opportunities.

 

Key dates:

Free entry deadline - 12 July 2019

Final entry deadline - 19 July 2019

 

Order of ceremonies*

7.15pm - Drinks reception

7.45pm - Call to dinner

8.00pm - Welcome speeches

8.15pm - Dinner

10.15pm - Host entertainment

10.25pm - Awards ceremony

11.35pm - After-party and networking in the Trafford Suite

02.00am - Carriages

*subject to change

 

All Judges


Ian Worthington

Senior Vice President
MBNA

James Appleby

Head of Credit Operations
Vanquis Bank

Laurence Venn

Chief Executive Officer
Excel Field Services

Nick Winterbottom

Head of Customer Support
CYBG

Richard Kernick

Collections Director
PSA Finance

Russell Hamblin-Boone

Chief Executive Officer
Civea

Ben Erwin

Director - Barclays Financial Assistance
Barclays

Colleen Peel

Head of Marketing and Events
Credit Services Association

Shannon Faulkner

Change Management Consultant
Fiducia (Global Solutions)

Leighton Grew

Director, Collections, Recoveries and Restructuring
Shawbrook Bank

Marie Marsden

Head of Credit Operations
1989

2019 Shortlist

 

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Agent of the Year

Mark Brown, Virgin Money Credit Services Team

Ben Dickson, Hoist Finance

Jemma Rouch, V12 Retail Finance

Paula Tabarn, Barclaycard

 


Agent of the Year – Vulnerable Customers

Tom Bamber, Barclays

Nichola Cooper, V12 Retail Finance

 


Best Conduct & Culture - Creditor

Barclays Financial Assistance

Virgin Money Credit Services

 


Best Conduct & Culture - Service Provider

Ardent Credit Services

Ascent Performance Group

Credit Resource Solutions

eXcel Field Services

Intrum

Lantern

Phillips & Cohen Associates (UK)

 


Best Contact Centre Team

Credit Resource Solutions

Hoist Finance UK

Slater and Gordon Group

 


Best Customer Service Provider

Arrow Global

Intrum

Lowell

MotoNovo Finance

Mr Lender

Phillips & Cohen Associates (UK)

 


Best Legal Services Provider

Ascent Performance Group

Brachers

Mortimer Clarke Solicitors part of Cabot Credit Management Group

The Keith Jones Partnership

 


Best Public Sector Collections Team

Bristow & Sutor

Indesser and The Cabinet Office

Intrum

 


Best Technology Provider – Collections

Acquired.com

HighRadius

illion Digital Tech Solutions

Link Financial Outsourcing in partnership with Esendex

Webio

 


Best Technology Provider - Credit Risk and Fraud Prevention

BONAFiDEE Engage

Credit Kudos

Synectics Solutions & V12 Retail Finance


Best Use of Technology

Lowell

Paylink Solutions and RBS

Phillips & Cohen Associates (UK)

V12 Retail Finance - Collections & IT Departments

 


Best Vulnerable Customer Support - Initiative

Sponsored by Phillips & Cohen Associates (UK)

Intrum

Marston Holdings

Money Advice Trust and UK Finance

Virgin Money Credit Services

 


Best Vulnerable Customer Support - Strategy

Sponsored by Phillips & Cohen Associates (UK)

Bank of Ireland

Cabot Credit Management

eXcel Field Services

Gregory Pennington's Vulnerable Customer Strategy and Extra Support Team

JTR Collections

Lantern

PRA Group

 


Best Vulnerable Customer Support Team

Barclays

eXcel Field Services Team

Gregory Pennington's Extra Support Team

JTR Collections

NewDay

V12 Retail Finance, Specialist Support Team - Vulnerable Customers

 


Charitable Initiative of the Year

Financial Wellness Group

Hoist Finance

PayPlan

V12 Retail Finance

 


Debt Advice Provider of the Year

CavanaghKelly Business Rescue & Insolvency

James Rosa Associates

LM Insolvency & Advisory

PayPlan

StepChange Debt Charity

 


Debt Purchaser of the Year

Arrow Global

Cabot Credit Management

Lantern

Lowell

 


Excellence in Training Award

Arrow Global

Credit Services Association (CSA)

Money Advice Trust

 


Responsible Debt Seller of the Year

Barclays

NewDay

RBS Debt Sale Team

 


Vulnerability Champion

Stephen Kelly, Three

Katherine O’Sullivan, Santander Consumer Finance

Natalie Tate, TDX Group

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Sponsors


 

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We are committed to working in partnership with our sponsors to ensure sponsors achieve their aims. Please complete the short request form detailing your requirements and a member of the team will be in touch within 24 hours with a targeted proposal.

 

Become a sponsor

 

For further information, please contact our sales team by email or call us at 020 7940 4840

 


Sponsors
Supporters

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The CDSP Conference is one of the biggest events in the collections calendar.


 

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Held on the day of the CCS Awards, the Collections, Debt Sale & Purchase (CDSP) Conference is the forum for gauging excellence in collection practice and deleveraging opportunities.

 

The conference is attended by a range of delegates, including chief executives of debt buyers and collection agencies, partners at debt recovery law firms and those heading up the collections and recoveries divisions within lenders. Examine how creditors are preparing to deal with the rising levels of consumer credit and understand where digitisation is improving collections practice and customer service.

 

Find out more

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Prices

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Features

Sparkling drinks reception

Sumptuous three-course meal with wine followed by coffee and petit fours

Entertainment provided

After-party with dancing until 2am

A bucket of 10 premium beers

Two bottles of premium champagne

Table entertainment

 

Prices

 


Platinum

Gold Silver Bronze

 

£4,500

 

£4,000

 

£3,500

 

£3,000

 


BOOK NOW

All prices are exclusive of VAT.


Winners packages

 

License to use CCS Awards winner’s logo
CCS Awards certificate
Winners photo of you collecting the award
Judges’ comments
Full page advert in printed Credit Strategy Magazine

Double page piece of collaborative content detailing what set your company apart from other finalists

 

Price if you book a full table

Price without a table booking

 


Premium plus

 

Premium

 

Standard

 

 

 

£3,495

 

£995

 

FREE

£4,495 £1,995 £995

 

Want to know more about the winner’s packages? Send us an email or call us on 020 7940 4835

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Over
50 shortlisted entries

from over 30 companies

across 13 categories

Over

50
shortlisted entries


from over

30
companies

across

13
categories

Celebrate
Show your team your appreciation for their hard work
Network
Build relations with award-winning companies leading the industry
Encourage
Support the industry’s growth and advancement by celebrating its achievements

Celebrate
Show your team your appreciation for their hard work

Network
Build relations with award-winning companies leading the industry

Encourage
Support the industry’s growth and advancement by celebrating its achievements
Collections and Customer Service awards attendees

Attending this year

2018 judges

Russell Hamblin-Boone

Russell Hamblin-Boone

Nick Winterbottom

Nick Winterbottom

Laurence Venn

Laurence Venn

Chris Cousins

Chris Cousins

Claire Moore

Claire Moore

Generate brand awareness
Bring your brand to the vanguard

Business growth
Create business opportunities or grow existing relationships

Be a supporter
Be seen to celebrate and support the industry's achievements and growth


 

Generate brand awareness
Bring your brand to the vanguard
Business growth
Create business opportunities or grow existing relationships
Be a supporter
Be seen to celebrate and support the industry's achievements and growth

 

Sponsors

Christians Against Poverty
Phillips & Cohen Associates (UK)

Supporters

CCTA
CFA
CSA
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