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Wed Nov 20, 2019
18:30 - 01:00
The Midland Hotel, Manchester

Collections & Customer Service Awards 2018

Recognising success in the Collections and Customer Service industry

The Collections & Customer Service Awards returned for its 12th year to recognise the outstanding achievements of those within collections and customer service.

 

Aiming to reflect the exceptional and critical work within the industry, the awards honour professionals with a particular focus on conduct and compliance and include categories such as Agent of the Year, Best Collections Technology and Best Customer Service Provider.

 

The 2018 winners have now been announced. Congratulations to all the winners!

 

View Winners 2018

 

The awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.

All Judges


James Appleby

Head of Credit Operations
Vanquis Bank

Laurence Venn

Chief Executive Officer
Excel Field Services

Nick Winterbottom

Head of Customer Support
CYBG

Chris Cousins

Supplier Conduct and Performance Manager
RBS

Richard Kernick

Head of Risk Strategy
Santander Consumer UK

Claire Moore

Director of Operations
BNP Paribas

Sara de Tute

Director
Credit Services Association

Russell Hamblin-Boone

Chief Executive Officer
Civea

The Collections & Customer Service Awards provide an excellent forum for celebrating success and unparalleled networking opportunities.

 

 

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Previous attendees include:

 

 

"A fantastic event"

Paralegal
Keith Jones Partnership

 

"The only awards for our industry"

Head of Marketing
Hito

 

"Great networking opportunity and really good fun"

Assistant Manager, PI Client Services
BDO LLP
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Credit Strategy would like to congratulate all previous winners of the Collections & Customer Service Awards.

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Winners CCS 2017 - 1 Best Collections Technology

Interact Collect - Intelligent Environments

Best Collections Technology

 Winners CCS 2017 - 2 Charitable Initiative of the Year

North Warwickshire Borough Council

Charitable Initiative of the Year

Winners CCS 2017 - 3 Best Public Sector Collections Team - Local

North Warwickshire Borough Council

Best Public Sector Collections Team - Local

 

Winners CCS 2017 - 4 Best Public Sector Collections Team - National

HM Revenue & Customs, Field Force

Best Public Sector Collections Team - National

Winners CCS 2017 - 5 Debt Purchaser of the Year

Arrow Global

Debt Purchaser of the Year

Winners CCS 2017 - 6 Agent of the Year

Dominic Jones, Phillips and Cohen

Agent of the Year

Winners CCS 2017 - 7 Best Judicial & Legal Services Provider

Ascent Legal - Ascent Performance Group

Best Judicial & Legal Services Provider

Winners CCS 2017 - 8 Best Conduct & Compliance Culture

1st Credit

Best Conduct & Compliance Culture
Sponsored by Lowell

Winners CCS 2017 - 9 Best Contact Centre Team

MYJAR

Best Contact Centre Team

 

Winners CCS 2017 - 10 Best Customer Service Provider

1st Credit

Best Customer Service Provider
Sponsored by Intelligent Environments

Winners CCS 2017 - 11 Best Training Provider

Money Advice Trust

Best Training Provider

 

Winners CCS 2017 - 12 Transformation Programme of the Year

YBS Group - Collections and Recoveries

Transformation Programme of the Year

Winners CCS 2017 - 13 Vulnerable Customer Support Initiative - Non-creditor

Arrow Global

Vulnerable Customer Support Initiative
- Non-creditor

Winners CCS 2017 - 14 Vulnerable Customer Support Initiative - Creditor

British Gas - Consumer Vulnerability Team
Vulnerable Customer Support Initiative
- Creditor

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Frequently Asked Questions

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HOW MUCH DOES IT COST TO ATTEND?

 

Platinum zone: £4,500 + VAT

Gold zone: £4,000 + VAT

Silver zone: £3,500 + VAT

Bronze zone: £3,000 + VAT

 

 

Winners packages:

Premium plus

package

Premiuim

package

Standard

package

License to use CCS Awards winner’s logo

 

CCS Awards certificate

 

Winners photo of you collecting the award

 

Judges’ comments

 

Full page advert in printed Credit Strategy Magazine

-

 

Double page piece of collaborative content detailing what set your company apart from other finalists

- -

 

Price with a table booking

£5,500 £1,995 FREE

 

Price without a table booking £6,495 £2,990 £995

 

All prices are exclusive of VAT.

 

Want to know more about the winner’s packages? Simply give us a call.

 

020 7940 4835


 

WHAT IS INCLUDED IN THE PRICE?

 

Each person receives:

  • A welcome drink
  • Three course meal followed by coffee and petit fours
  • Half a bottle of wine and water

Platinum zone tables include:

 

All of the above, plus:

  • A bucket of 10 premium beers
  • Two bottles of premium champagne
  • Table entertainment

 

WHAT IS THE DRESS CODE?

 

The dress code is strictly black tie

 


WHERE WILL THE EVENT TAKE PLACE?

 

The Midland Hotel

16 Peter Street

Manchester

M60 2DS

 


MY QUESTION ISN’T COVERED ABOVE, WHO DO I CONTACT?

 

General enquiries
t: 020 7940 4835 - press 0
e: enquiries@creditstrategy.co.uk

 

Events team
t: 020 7940 4835 - press 4
e: events@creditstrategy.co.uk

 

Sales team

t: 020 7940 4835 - press 2
e: sales@creditstrategy.co.uk

 

Editorial team

t: 020 7940 4835 - press 1
e: editorial@creditstrategy.co.uk

 

Marketing team
t: 020 7940 4835 - press 3
e: marketing@creditstrategy.co.uk

 

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The CDSP Conference is one of the biggest events in the collections calendar.

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Held on the day of the CCS Awards, the Collections, Debt Sale & Purchase (CDSP) Conference is the forum for gauging excellence in collection practice and deleveraging opportunities.

 

The conference is attended by a range of delegates, including chief executives of debt buyers and collection agencies, partners at debt recovery law firms and those heading up the collections and recoveries divisions within lenders.

 

Examine how creditors are preparing to deal with the rising levels of consumer credit and understand where digitisation is improving collections practice and customer service.

 

View the full agenda of the CDSP conference 2018.

 

For more information call 020 7940 4835 or email enquiries@creditstrategy.co.uk.

 

Find out more

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Over
50 shortlisted entries

from over 30 companies

across 13 categories

Over

50
shortlisted entries


from over

30
companies

across

13
categories

Celebrate
Show your team your appreciation for their hard work
Network
Build relations with award-winning companies leading the industry
Encourage
Support the industry’s growth and advancement by celebrating its achievements

Celebrate
Show your team your appreciation for their hard work

Network
Build relations with award-winning companies leading the industry

Encourage
Support the industry’s growth and advancement by celebrating its achievements
Collections and Customer Service awards attendees

Attending this year

2018 judges

Chris Cousins

Chris Cousins

Russell Hamblin-Boone

Russell Hamblin-Boone

Laurence Venn

Laurence Venn

Nick Winterbottom

Nick Winterbottom

Claire Moore

Claire Moore

Generate brand awareness
Bring your brand to the vanguard

Business growth
Create business opportunities or grow existing relationships

Be a supporter
Be seen to celebrate and support the industry's achievements and growth


 

Generate brand awareness
Bring your brand to the vanguard
Business growth
Create business opportunities or grow existing relationships
Be a supporter
Be seen to celebrate and support the industry's achievements and growth

 

2018 sponsors

Link Financial Outsourcing
Lantern
Intrum
BW Legal
MBA Group
Telrock

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