Recognising success in the Collections and Customer Service industry
15 October 2020 | The Midland Hotel, MANCHESTER
2019 winners
Agent of the Year
Mark Brown, Virgin Money Credit Services Team
Agent of the Year – Vulnerable Customers
Tom Bamber, Barclays
Best Conduct & Culture - Creditor
Virgin Money Credit Services
Best Conduct & Culture - Service Provider
Credit Resource Solutions
Best Contact Centre Team
Slater and Gordon Group
Best Customer Service Provider
MotoNovo Finance
Best Legal Services Provider
Mortimer Clarke Solicitors part of Cabot Credit Management Group
Best Public Sector Collections Team
Indesser and The Cabinet Office
Best Technology Provider – Collections
Link Financial Outsourcing in partnership with Esendex
Best Technology Provider - Credit Risk and Fraud Prevention
Credit Kudos
Best Use of Technology
Lowell
Best Vulnerable Customer Support – Initiative
sponsored by Phillips & Cohen Associates (UK)
Money Advice Trust and UK Finance
Best Vulnerable Customer Support – Strategy
sponsored by Phillips & Cohen Associates (UK)
Cabot Credit Management
Highly commended: PRA Group - Customer Support Team
Best Vulnerable Customer Support Team
eXcel Field Services Team
Charitable Initiative of the Year
Financial Wellness Group
Highly commended: Hoist Finance
Debt Purchaser of the Year
Cabot Credit Management
Debt Purchaser of the Year
Lowell
Excellence in Training Award
Credit Services Association (CSA)
Responsible Debt Seller of the Year
Barclays
Vulnerability Champion
Katherine O’Sullivan, Santander Consumer Finance
Join the collections community
Over 50 shortlisted entries
from over 30 companies
across 13 categories
Over | from over | across |
Collections & Customer Service events news
| Celebrate Show your team your appreciation for their hard work | Network Build relations with award-winning companies leading the industry | Encourage Support the industry’s growth and advancement by celebrating its achievements |
Show your team your appreciation for their hard work
Network
Build relations with award-winning companies leading the industry
Encourage
Support the industry’s growth and advancement by celebrating its achievements
Attending this year
2018 judges
Laurence Venn
Claire Moore
Richard Kernick
Russell Hamblin-Boone
Nick Winterbottom
Bring your brand to the vanguard
Business growth
Create business opportunities or grow existing relationships
Be a supporter
Be seen to celebrate and support the industry's achievements and growth
| Generate brand awareness Bring your brand to the vanguard | Business growth Create business opportunities or grow existing relationships | Be a supporter Be seen to celebrate and support the industry's achievements and growth |
