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Chartsbridge and Civica confirm collections software deal

Car finance collections and recoveries firm Chartsbridge has confirmed that public services software provider Civica will deliver its cloud platform for collections.

The platform comprises five multi-channel integrated modules that together power Chartsbridge’s entire collections and recovery process. The move will provide the firm with improved visibility and control across regulated collections, recoveries and enforcement activities.

 

The system’s real-time activity analysis utilises GPS tracking to provide accountability to the regulated field collections sector.

 

The capabilities of the solution enable high volumes of cases to be processed effectively whilst maximising collection rates.

 

The outcomes include:

  • Evidence-based compliance
  • Real-time APIs for automated data transfer
  • Real-time interactions across platform users
  • Optimised workforce productivity
  • Multi-channel, self-service customer portal
  • Channel shift driving increased customer contact rates
  • Digital customer and client experiences
  • More effective communication
  • Proactive data analytics

John Ingram, founder of Chartsbridge, said: “We have worked closely with Civica to build a first-to-market innovative solution which the company has developed through years of experience within the wider judicial services industry, but now deployed into the regulated collections sector for the first time.

 

“Working with Civica has enabled us to bring cloud technology solutions into our market, delivering unprecedented transparency and evidence to drive higher industry standards.”

 

Do it all: How Chartsbridge is providing full collections and recoveries services to the motor finance space

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