The number of complaints against firms regulated by the Financial Conduct Authority (FCA) increased in complaints from 3.91m in the second half (H2) of 2018 to 4.29m for the first half (H1) of 2019, the regulator’s figures for the first half of 2019 show
Credit Strategy is delighted to reveal the winners of the Collections & Customer Service (CCS) Awards 2019 and Utilities & Telecoms (U&T) Awards 2019, which were presented at the Collections & Vulnerability Summit Annual Dinner
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