Phillips & Cohen Associates, a deceased account management specialist, has appointed a new global chief operating officer among other senior appointments.
Nick Cherry, formerly managing director of the business, has been promoted to global chief operating officer as part of a significant re-organisation.
Cherry has been with Phillips & Cohen since 2010 and in his role as managing director oversaw all group activity outside of the US mainland. He will now be responsible for overseeing all aspects of collections and digital strategy, operations, HR, recruitment and training for the global group.
Outside the US, the company serves creditors in Canada, the UK, Ireland, Australia, Spain, and New Zealand.
The business has also made two leadership appointments to oversee both the US and UK markets.
Stuart Webb, formerly of NewDay, Santander Cards and Barclays, has joined the UK management team as site director.
Phillips & Cohen said Webb has a wealth of experience in operational collections and risk management which will re-enforce the company’s position as the leading provider of deceased account management services in the UK.
Andrew Worrall, formerly vice president of client and acquisition services at the company, has been promoted to site director of the US headquarters in Delaware.
Adam Cohen, co-chairman and chief executive of the business, said: “Our business is built on strong leadership and an unwavering commitment to our method of customer engagement. Strengthening our executive management team to further recognise our international growth is crucial as we continue to expand our capabilities in Europe, Asia and across the Americas.
“Stuart and Andrew’s local leadership in the UK and US combined with Nick’s increased focus are key pieces of those exciting global expansion plans.”