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Former Deloitte lead joins DCA

A former executive board member at the Chartered Institute of Credit Management (CICM) has been appointed as a director at Hilton-Baird Collection Services, the commercial debt collection agency.

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Victoria Herd joined the firm this month and will be working with the firm’s corporate clients to improve their order-to-collections process, policies and systems to boost working capital.


She will also be working with insolvency practitioners and asset-based lenders, helping clients to improve the performance and efficiency of their receivables management function.


Herd joins Hilton-Baird Collection Services from Deloitte, where she spent six years as a receivables management lead.


She also has experience working in credit roles across a range of sectors including construction, manufacturing and the food industry. Herd continues to interact with the CICM as an advisory council member.


Herd said: “As late payment continues to pose a significant challenge to businesses of all sizes, it is important that their order-to-collections process is as efficient as possible to reduce the threat and improve results.”


Philip King, chief executive of the CICM, said: “It’s fantastic to see a CICM advisory council member move into a role where she’ll be able to work with so many businesses day to day to improve their credit management, and ultimately make a real difference to their performance.”


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