Arvato Financial Solutions has appointed a new commercial director in the UK and Ireland as it targets growth in the finance and accounting business process outsourcing (F&A BPO) space, as well as debt collection.
Debbie Nolan, who has spent the last four years as business development director in Arvato’s customer services business, will move on to its financial solutions business to take up the new position, where she will lead the sales and account management team. The business delivers a range of finance and accounting services, from risk management, invoice and payment processing to credit and collections, for clients.
Prior to joining Arvato, Nolan spent 12 years at collections agency Wescot Credit Services, which included four years on the board. She also led the growth of global customer experience specialist Transcom, where she targeted new sectors.
Pat Quinn, chief executive of Arvato Financial Solutions UK & Ireland, said: “Debbie has a strong track record of delivering success for businesses across a range of sectors.
“We’re seeing an increasing number of companies reaching out to external partners to transform their finance and accounting, and collections processes, and with over 30 years’ experience in the credit industry, she will be a valuable asset in capitalising on the growth opportunity.”
Nolan added: “I’ve had a fantastic four years working with an ambitious team on a number of successful customer services bids and I’m glad to be staying within the Arvato family.
“This is an exciting opportunity and I look forward to exploring how we can use new technology, from cognitive computing to robotic automation, to enhance results for our current clients and take the business into new sectors.”