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Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

Top Stories

Make sure you’re at the first Collections & Vulnerability Summit
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Make sure you’re at the first Collections & Vulnerability Summit

Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed
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Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

“High proportion” of high-cost credit complaints upheld, while overall total drops
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“High proportion” of high-cost credit complaints upheld, while overall total drops

Monzo launches ‘get paid early’ feature
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Monzo launches ‘get paid early’ feature

FCA warns of “clones’” impact on firms and consumers
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FCA warns of “clones’” impact on firms and consumers

More news

FCA appoints new chair at the Financial Ombudsman Service

FCA appoints new chair at the Financial Ombudsman Service


Credit Awards marks 20 years with extravaganza

Credit Awards marks 20 years with extravaganza


Last chance to book your place at landmark 20th Credit Awards

Last chance to book your place at landmark 20th Credit Awards


Government commits to tackling public sector collections

Government commits to tackling public sector collections


Free ATMs becoming fee-charging at “unprecedented” rate

Free ATMs becoming fee-charging at “unprecedented” rate


Chancellor launches search for next governor of the Bank of England

Chancellor launches search for next governor of the Bank of England


Record number of entries for 20th Credit Awards

Record number of entries for 20th Credit Awards

Trending

Chris Fitch

"Preventing vulnerability through design is as important as identifying and responding to it"

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

The CS Interview

United Utilities’ Michelle Atkinson on overhauling collections

United Utilities’ Michelle Atkinson on overhauling collections

Opinion

Chris Fitch

"Preventing vulnerability through design is as important as identifying and responding to it"



Chris Fitch

Editor’s View: Vulnerability now the most important metric for creditors




Credit Summit

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Andrew Brameld

Andrew Brameld

Cyrille Sallé de Chou

Cyrille Sallé de Chou

David Poole

David Poole

Doriana Iovino

Doriana Iovino

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor


Maximising potential from inside the big data universe


People-led Debt Collections Webinar


Making Affordability Personal Webinar


AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 


AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Rise of the machines

SM&CR in 2020 – how will we get there and what will it feel like?

Quotes by TradingView
Credit Strategy
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