Longstanding customers are not being rewarded for their loyalty in the cash savings market, while providers often take advantage of the trend for customer inertia, the Financial Conduct Authority (FCA) has warned
→ Standing their ground: Amid increased scrutiny from both MPs and regulators, BrightHouse is a lender very much under the microscope. Chief executive Hamish Paton and chief risk officer David Poole sat down with Calum Fuller to discuss how they are addressing their critics.
→ Migration issue: TSB learns some hard IT lessons
→ High cost credit: FCA strides into social policy
While the inclusion of rental data in calculating credit scores frequently improves consumers’ outcomes, gaining access to that data and assuring its quality are areas of concern, says Equifax’s European head of product for credit and risk, Laura Hales
In its high-cost credit review findings, the Financial Conduct Authority recommended a major programme of collaboration between social landlords, ministers, councils and lenders. Among other remedies, it’s a first foray into social work, writes Marcel Le Gouais
A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus
A webinar exploring findings from a major survey of banks, building societies and alternative lenders, that unearths their views on: Automation, affordability and AI, frictionless customer journeys and Open Banking, areas of regulatory focus
creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group