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Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

Top Stories

Make sure you’re at the first Collections & Vulnerability Summit
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Make sure you’re at the first Collections & Vulnerability Summit

Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed
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Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

“High proportion” of high-cost credit complaints upheld, while overall total drops
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“High proportion” of high-cost credit complaints upheld, while overall total drops

Monzo launches ‘get paid early’ feature
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Monzo launches ‘get paid early’ feature

FCA warns of “clones’” impact on firms and consumers
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FCA warns of “clones’” impact on firms and consumers

More news

Agenda for Lending Summit’s Alternative Finance Conference revealed

Agenda for Lending Summit’s Alternative Finance Conference revealed


FCA sends firms “clear signal” on vulnerability

FCA sends firms “clear signal” on vulnerability


Payday lending group Instant Cash Loans prepares for closure following a £89m loss

Payday lending group Instant Cash Loans prepares for closure following a £89m loss


ICO hits British Airways with £183m fine over data breach

ICO hits British Airways with £183m fine over data breach


TransUnion launches trended data in the UK

TransUnion launches trended data in the UK


FOS considers “rebalancing” levy and case fees in funding consultation

FOS considers “rebalancing” levy and case fees in funding consultation


Funding Circle shares fall after it halves revenue forecast

Funding Circle shares fall after it halves revenue forecast

Trending

Chris Fitch

"Preventing vulnerability through design is as important as identifying and responding to it"

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

The CS Interview

United Utilities’ Michelle Atkinson on overhauling collections

United Utilities’ Michelle Atkinson on overhauling collections

Opinion

Chris Fitch

"Preventing vulnerability through design is as important as identifying and responding to it"



Chris Fitch

Editor’s View: Vulnerability now the most important metric for creditors

Collections & Customer Service Awards


Lending Summit


Lending Awards


Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Andrew Brameld

Andrew Brameld

Cyrille Sallé de Chou

Cyrille Sallé de Chou

David Poole

David Poole

Doriana Iovino

Doriana Iovino

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor


Maximising potential from inside the big data universe


People-led Debt Collections Webinar


Making Affordability Personal Webinar


AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 


AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

Insight tools

Eight things we learned about vulnerability at the Credit Summit

Rise of the machines

findandfundmycar.com - Adam Mepham, MotoNovo Finance

Quotes by TradingView
Credit Strategy
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